IT Support and Network Technician

ProBleu Inc. • Bloomington, IN

4d • Hybrid

About The Position

ProBleu has kept Indiana businesses running since 2005. We are a woman-owned managed services provider (MSP), small enough that your work is visible and your judgment matters. You will support small and mid-sized organizations across southern and central Indiana, including professional firms, manufacturers, healthcare clinics, hospitality, nonprofits, and local government. This is a tier 1 to tier 2 help desk and field role, working out of our ticketing platform, our remote monitoring (RMM) tools, and our documentation system. Most of our clients run on Microsoft 365 or Google Workspace, so cloud identity, mailboxes, and endpoint policy are part of the daily work rather than a specialty someone else handles.

Requirements

• Real hands-on experience supporting end users and small business networks.
• A willingness to earn CompTIA A+ and Network+ on the job if you do not already hold them. We pay for the exams. Those two are the only certifications we ask for, and we do not expect anything beyond them.
• Comfortable troubleshooting Windows desktops and laptops, printers, and common business applications.
• Familiarity with Microsoft 365 or Google Workspace as an administrator, not only as a user. Strong experience with one and willingness to learn the other is fine.
• Working understanding of LAN fundamentals, including routing, switching, DNS, DHCP, and wireless.
• A willingness to learn how AI tools are used responsibly in client work, including what is safe to put into them, what has to be verified before it reaches a client, and where client data must never go. We will teach this. We are looking for curiosity and good judgment rather than existing expertise.
• Ability to document your work clearly and track your time accurately.
• Willingness to work directly with clients in person, on the phone, and over remote sessions.
• A valid driver's license, and the ability to travel to client sites (roughly 20% of your time).

Nice To Haves

• Time in the field, an IT degree, or a self-taught path. We do not weigh these differently.
• macOS troubleshooting alongside Windows.
• Experience in a managed services (MSP) or multi-client environment.
• Any current certification you picked up on your own, such as CompTIA Security+, the Google IT Support certificate, Cisco's CCST or CCNA, the free Cisco Meraki CMNA, or a Microsoft fundamentals exam like MS-900 or AZ-900. We are interested in what you learned, not the badge.
• Familiarity with cloud identity and endpoint management platforms, such as Entra ID, Intune, or the Google Admin console.
• Light scripting (PowerShell, Bash, Python) to automate repetitive work.
• A home lab, a side project, or anything you have broken and fixed on your own time. We like people who tinker.

Responsibilities

• Work an active queue in our ticketing platform, resolving tier 1 and tier 2 issues before they interrupt someone's work.
• Administer Microsoft 365 and Google Workspace tenants, including user accounts, mailboxes, shared drives, licensing, and multi-factor authentication.
• Monitor device and network health through our remote monitoring (RMM) tools, and catch failures before the client notices them.
• Document what you did and why, in our documentation system, so the next technician is not starting from scratch.
• Handle the occasional scheduled maintenance window or cutover after hours. This is rare, and it is always planned. Expect about one evening a month when it comes up, and two only on unusual occasions.
• Deploy and configure firewalls, switches, and wireless access points, much of it cloud-managed, to keep client sites stable and connected.
• Apply patches and endpoint management policies that reduce a client's exposure without disrupting their day.
• Help clients recognize and respond to phishing attempts, and tighten the account settings that stop those attempts from succeeding.
• Verify backups actually restore, rather than assuming a green checkmark means recoverable.
• Diagnose and repair failing hardware to keep downtime short and predictable.
• Get your A+ and Network+ on our dime, and put what you learn to work on real client infrastructure. Anything past those two is yours to chase if you want it, not something we require.
• Take on progressively larger projects like cloud migrations, network refreshes, server replacements, and security rollouts.
• Grow into a senior tech role, and into leading the team on large projects, as you take on more of your own queue and clients.
• Share what you learn with the team, and write up the fixes worth keeping.
• Optionally contribute to client-facing tips or articles if writing is something you enjoy.

Benefits

• Market-competitive compensation based on experience, skills, and qualifications.
• 401(k) retirement plan.
• Health insurance. We do not offer a group health plan at this time. We take that into account when we set pay, and we would rather name it up front than surprise you at the offer.
• Paid time off that grows quickly. 40 hours after two months, 80 hours after six months, 120 hours (15 days) after one year, then 120 hours every January 1. After five years, 160 hours (20 days).
• Seven paid holidays, from day one. New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, and Christmas.
• Paid 60-minute meal break every day. This is a full-time job, and you get time to go eat.
• Certifications paid for. We cover the CompTIA A+ and Network+ exams. Those two are the only certifications we ask anyone to hold, and we do not expect them before you start.
• Bonus plan. Bonuses may be paid throughout the year.
• Paid every other Friday by direct deposit.
• Workers' compensation coverage at no cost to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed