IT Support and Data Technician

Revenue Enterprises•Aurora, CO

1d•$50,000 - $62,000

About The Position

At Revenue Enterprises, IT isn't just a support function — it's an important part of keeping our operations running and delivering exceptional service to our clients. In this role, you'll have the opportunity to work with business-critical systems and data, develop your skills across IT support, EDI, data processing, and troubleshooting, work directly with clients, managers, and internal IT professionals, solve real-world technical and operational problems, and make a direct impact on the reliability and efficiency of our operations.

Requirements

High School diploma/GED
3–4 years of experience in data processing and systems support
Intermediate skills with: Microsoft Excel, Microsoft Word, Microsoft Access
Experience supporting Windows and Microsoft applications in a corporate environment
Proficiency with remote connectivity and remote support tools
Ability to quickly learn new business applications and systems
Strong analytical and problem-solving skills
Excellent written and verbal communication
Excellent customer service skills
Strong time management and organizational skills
Ability to work independently and as part of a team
Ability to handle confidential information with professionalism and discretion
Security-focused mindset and working knowledge of HIPAA compliance requirements

Nice To Haves

Experience with EDI (Electronic Data Interchange)
Data processing or file formatting
Accounting systems
Collections systems
Other corporate business operating systems
Columbia Ultimate or similar collections platforms
Technical or college-level IT training

Responsibilities

Learn and effectively support our Columbia Ultimate collections system
Load, extract, validate, and troubleshoot data within business operating systems
Support accurate and timely EDI file transfers and reporting
Investigate and resolve file-load issues quickly and effectively
Monitor data loads, payments posted, errors, reconciliations, and other system activity
Use reports and quality-control processes to validate data and identify issues
Meet established Service Level Agreement (SLA) requirements for EDI files and reporting
Provide Service Desk support for IT issues, including PC and Microsoft application support
Assist managers and employees with technical and systems-related requests
Coordinate with clients and IT to test and support connectivity to Revenue Enterprises systems
Work closely with the EDI Manager and other IT team members on quality assurance and process support
Maintain frequent and professional communication with internal and external customers
Research data issues and isolate the information needed to identify and resolve problems
Document and communicate issues, resolutions, and system activity accurately
Participate in special projects and respond to system issues outside normal business hours when needed