IT SUPPORT AND JUNIOR SYSTEMS ADMINISTRATOR
KOA•Billings, MT
•Onsite
About The Position
The IT Support & Junior Systems Administrator is responsible for providing front-line technical support while assisting with the administration, maintenance, and security of the organization’s IT infrastructure. This role blends hands-on end-user support with foundational system administration duties across hardware, software, network, and cloud environments. This position ensures reliable operation of end-user systems and contributes to the stability, performance, and security of servers, networks, and SaaS platforms.
Requirements
- 1–3 years of IT support and/or systems experience
- Strong knowledge of PC hardware and operating systems
- Basic understanding of IP networking concepts
- Familiarity with system security, patching, and antivirus tools
- Experience troubleshooting end-user issues in a business environment
- Strong written and verbal communication skills
Nice To Haves
- Experience with virtualization platforms (VMware)
- Exposure to cloud platforms (Azure, AWS)
- Knowledge of SaaS applications and integrations
- Familiarity with networking equipment (Cisco, Meraki, Palo Alto, etc.)
- Experience with backup solutions (e.g., Veeam)
- Relevant certifications (CompTIA A+, Network+, Microsoft, VMware) preferred
Responsibilities
- Provide day-to-day support for end users, including troubleshooting hardware, software, printers, and network connectivity issues
- Install, configure, and maintain desktop/laptop systems and standard business applications
- Respond to support requests and incidents using ticketing systems and support tools
- Assist users with operational questions and provide ongoing technical guidance and training
- Support phone systems and end-user communication tools
- Troubleshoot and escalate complex issues to senior IT staff when necessary
- Maintain a high level of customer service with a proactive, user-focused approach
- Assist with deployment, configuration, monitoring, and maintenance of servers, SaaS platforms, and cloud environments
- Support system security, patch management, backups, and antivirus/endpoint protection processes
- Monitor system performance and usage to ensure availability, efficiency, and reliability
- Assist with administration of virtualization platforms and cloud services (e.g., VMware, Azure)
- Implement configuration changes, updates, and new software solutions as directed
- Support network components including switches, firewalls, wireless, and VPN connectivity
- Contribute to documentation, standards, and IT policy enforcement
- Participate in system maintenance tasks and hardware lifecycle management
- Assist with IT onboarding and training for new employees
- Maintain documentation for systems, procedures, and troubleshooting steps
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
