IT Support Analyst
About The Position
The IT Support Analyst I provides front-line technical support to employees, serving as the first point of contact for IT-related issues across the organization. This role supports core enterprise systems and applications, ensuring timely resolution of technical issues and maintaining operational continuity. The Analyst troubleshoots routine issues, documents support activity, and escalates complex incidents while guiding users on system functionality and best practices. This is a hybrid position, coming into the El Segundo office 1x per week.
Requirements
- 1–3 years of experience in IT support, service desk, or technical support roles
- Experience troubleshooting operating systems, applications, and mobile devices
- Ability to document technical issues and follow structured support workflows
- Strong communication and customer service skills
- Ability to manage multiple support requests in a fast-paced environment
- Technical troubleshooting and problem-solving
- Clear communication with non-technical users
- Customer service and user support mindset
- Organization and attention to detail in case documentation
- Ability to prioritize and manage multiple requests
- Familiarity with IT service management practices
- Adaptability and continuous learning mindset
Nice To Haves
- Experience supporting enterprise platforms such as Salesforce preferred
Responsibilities
- Provide first-level technical support for system access, application usage, mobile devices, and enterprise platforms
- Troubleshoot routine issues and guide users through system functionality and problem resolution
- Manage and document support cases, including troubleshooting steps and resolutions, within the ticketing system
- Escalate complex or unresolved issues to senior analysts or specialized technical teams
- Support user onboarding and offboarding by managing account setup, access, and system configurations
- Monitor incoming support requests to ensure timely response and adherence to service standards
- Contribute to knowledge base documentation and support process improvements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
