IT Support Analyst

Campers Inn RV • Jacksonville, FL

17d • Onsite

About The Position

Campers Inn RV is seeking an IT Support Analyst to provide Tier 1 support for enterprise applications and reporting systems across corporate, regional, and store locations. The analyst manages incoming support requests and user communications, gathers information, diagnoses and researches issues, and resolves them directly or involves other IT experts as needed. The role is part of the Campers Inn IT Team and reports directly to the Enterprise Project Management Office and Business Intelligence Manager.

The role requires a self-motivated team player who can work independently with minimal supervision, communicate technical issues clearly to non-technical users, and contribute to projects and tasks for business departments. It is based at the Jacksonville, Florida corporate headquarters in a primarily sedentary, climate-controlled office environment.

Requirements

• At least 2 years of IT support or help desk experience.
• Experience working in an IT ticketing or service desk system.
• Experience with Microsoft Office, Teams, and SharePoint.
• Experience with Microsoft Power BI.
• Excellent oral and written communication and interpersonal skills.
• Ability to resolve technical problems and explain them clearly to non-technical users by phone, video conference, or in person.
• Self-motivated and able to work under minimal supervision.
• Effective problem-solving skills and interest in developing and applying skills across technology disciplines.
• Basic understanding of enterprise systems such as dealer management (DMS), CRM, HR, and payroll systems.
• Basic understanding of Microsoft Power BI, Power Apps, and Power Automate; Active Directory/Microsoft Entra ID, Microsoft 365, and Intune; SharePoint; and Azure cloud infrastructure.
• Familiarity with learning management software and project/task management software.
• Experience documenting procedures and training materials.
• Ability to work flexible hours as required, which may include evenings and weekends.
• Ability to multitask in a fast-paced environment and work independently as well as on a team.

Nice To Haves

• Experience with Microsoft Power Apps and Power Automate.
• Experience in a multi-location or retail environment.
• Microsoft 365 or CompTIA certification.
• RV or automotive industry experience.

Responsibilities

• Provide Tier 1 support for enterprise applications and reporting across corporate, regional, and store locations.
• Triage incoming support requests to determine priority, category, and appropriate resolver group.
• Diagnose, research, and resolve support requests within established SLAs.
• Communicate with internal users by phone, email, Teams chat, and Teams video calls.
• Escalate to and collaborate with Tier 2 and Tier 3 developers, analysts, and the managed service provider as needed.
• Document support requests, resolutions, and processes, and maintain knowledge base articles.
• Administer user accounts, including onboarding and offboarding, password resets, and access requests in Microsoft 365 and Entra ID.
• Support store and corporate users on the company phone system.
• Assist with user training and onboarding materials, including courses in TalentLMS.
• Contribute to projects and tasks for various business departments.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed