IT SUPPORT ANALYST

VigorCare Pediatric Services•Phoenix, AZ

About The Position

We are seeking a highly motivated and experienced IT Support Analyst to join our growing team. The ideal candidate will have a strong background in IT support and possess excellent problem-solving skills. As an IT Support Analyst, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our IT systems.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Strong knowledge of computer hardware, software, and networking
Experience with Windows and Mac operating systems
Experience with Active Directory, Exchange, and Office 365
Excellent problem-solving skills and attention to detail
Ability to work independently and in a team environment
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously

Nice To Haves

Experience in the healthcare industry is a plus

Responsibilities

Provide technical support to employees for hardware, software, and network related issues
Troubleshoot and resolve problems related to computer systems, software, and hardware
Install, configure, and maintain computer systems and software applications
Monitor and maintain the company's network and servers
Perform routine maintenance and updates on computer systems and software
Create and maintain documentation for IT systems and processes
Manage user accounts and permissions
Assist with the implementation of new technology and systems
Stay up-to-date with the latest technology trends and advancements
Collaborate with other IT team members to resolve complex issues
Provide training and support to employees on new technology and systems
Ensure data security and backup procedures are in place and functioning properly
Assist with IT-related projects and initiatives as needed