IT Support Analyst

Impinj • Seattle, WA

3d

About The Position

The IT Support Analyst provides virtual and in-person support to users experiencing technology-related issues involving hardware, software applications, and network environments. The role serves as an initial point of contact for troubleshooting and resolution and supports users both on-site and remotely. It also assists with server and infrastructure support as needed.

Requirements

• Typically requires 1–2 years of hands-on IT support experience, including help desk, desktop support, and hardware/software troubleshooting.
• Experience with Microsoft Active Directory, Office 365 administration, and Intune/Autopilot/MDM solutions.
• Experience with Mac and HP desktops and laptops.
• Proven ability to deliver excellent customer service in person, by phone, or via email.
• Strong problem-solving, time-management, and attention-to-detail skills.
• Strong verbal and written communication skills.
• Ability to prioritize and manage requests in a fast-paced environment.
• Ability to work independently and collaboratively, both on-site and remotely.

Responsibilities

• Monitor the help desk queue and perform first-level diagnostics, troubleshooting, and resolution for on-site and remote users.
• Onboard and offboard user accounts across the domain, Exchange, phone systems, and applicable business applications.
• Build, configure, and image laptop and desktop computers, including creating user profiles, reimaging returned equipment, and managing inventory.
• Apply patches, perform software and hardware upgrades, and troubleshoot and resolve operating system issues.
• Troubleshoot and maintain printers, copiers, and plotters.
• Perform backup and restore operations.
• Set up and tear down desk workstations and manage computer hardware inventory.
• Manage shipping and receiving of computer equipment and peripherals.
• Set up, support, and troubleshoot audio/video conferencing equipment in meeting rooms and at corporate events.
• Assist with server and infrastructure support as needed.

Benefits

• Healthcare benefits for US-based employees.
• 401(k) plan and company match.
• Certain roles may be eligible for merit increases, annual bonuses, and stock awards.
• Certain roles may have opportunities to earn sales incentives.
• Open paid time-off policy.
• Support for remote work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed