IT Support Analyst

Radiology Partners

2d • $65,000 - $75,000 • Remote

About The Position

Support day-to-day identity and access management operations by processing user provisioning, access changes, and deprovisioning activities in accordance with established policies and procedures. Provide end-user support for authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), password resets, and other identity-related issues while ensuring timely resolution. Manage IAM incidents and service requests through ServiceNow, escalating complex issues as appropriate and maintaining accurate documentation. Support access reviews, audits, and compliance initiatives by validating user access, maintaining role-based access controls, and ensuring adherence to security requirements. Collaborate with IAM, IT, and business teams to improve processes, maintain documentation, and deliver secure, reliable identity and access services.

Requirements

• Associate’s or Bachelor’s degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience.
• 1-3 years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management.
• Experience supporting Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts including SSO, MFA, and role-based access control.
• Strong troubleshooting skills with the ability to resolve authentication and access issues while maintaining compliance with security standards.
• Excellent customer service, communication, organizational, and problem-solving skills with strong attention to detail and the ability to manage multiple priorities.

Responsibilities

• Process user provisioning, access changes, and deprovisioning activities.
• Provide end-user support for authentication, SSO, MFA, password resets, and other identity-related issues.
• Manage IAM incidents and service requests through ServiceNow.
• Support access reviews, audits, and compliance initiatives.
• Collaborate with IAM, IT, and business teams to improve processes and maintain documentation.

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews
• Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Health & wellness coverage options
• 401k benefits
• Family planning
• Telehealth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree