IT Support Analyst

Williams International • Pontiac, MI

9d • Onsite

About The Position

Williams International is seeking an IT Support Analyst to provide helpdesk and technical support. The position is 100% on-site, with a shift from 10:00 AM to 7:00 PM. The analyst owns and resolves helpdesk requests, troubleshooting hardware, software, and operating system issues; installs and configures software; prepares and deploys PCs; communicates issue status to users; coordinates requirements for incoming team members; and relocates PC hardware as needed. U.S. citizenship is required, and the position may require the ability to obtain a U.S. Government Security Clearance.

Williams International develops and manufactures jet engines for military and commercial aircraft. It describes its culture as fostering creativity, collaboration, and continuous learning, with an emphasis on quality products and supporting services. The company is a Drug Free Workplace, and new team members and contractors are subject to pre-employment drug testing.

Requirements

• High school diploma or GED.
• High level of customer service, oral and written communication skills, and attention to detail.
• Advanced software and operating system troubleshooting skills, including Windows 7 and Windows 10.
• General knowledge of desktop productivity products such as MS Office, Adobe Acrobat, and Edge.
• Ability to work in a team environment and perform efficiently under pressure.
• Willingness to learn and adaptability, with a “can do” attitude.
• U.S. citizenship.
• Ability to obtain a U.S. Government Security Clearance if needed; selected candidates may be subject to a security investigation and must meet eligibility requirements for access to classified information.
• Ability to lift 50 pounds, walk long distances, and remain on one’s feet for extended periods.
• Physical lifting requirements include lifting 50 pounds from 4 inches to 25 inches, pushing or pulling 60 pounds, grip strength of at least 50 pounds, and reaching above the shoulder to 65 inches.

Responsibilities

• Own and resolve Helpdesk requests as completely and efficiently as possible, escalating to third-level technicians when appropriate.
• Troubleshoot advanced software, hardware, and operating system issues.
• Perform software installations, configurations, and upgrades.
• Communicate status and progress throughout issue resolution to manage user expectations.
• Work with department managers to gather hardware and software requirements for incoming team members.
• Load Windows operating systems and software onto PCs, configure them, and migrate data before deployment.
• Relocate PC hardware when team members move on an ad-hoc basis.
• Be accountable for product safety and the quality of work, including applicable elements of the Company’s Quality Policy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED