IT Support Analyst
StoneAge Tools•Durango, CO
•$25 - $30•Hybrid
About The Position
The IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment.
Requirements
- 3-5 years of IT support or helpdesk experience
- Experience supporting Windows and Microsoft 365
- Basic networking and cybersecurity knowledge
- Strong communication and customer service skills
Nice To Haves
- Occasional travel (less than 25%)
Responsibilities
- Provide Tier 1–2 technical support for onsite and remote employees
- Support Windows client systems and servers
- Configure, deploy, image, and troubleshoot workstations
- Support Microsoft 365 applications
- Manage user accounts following least-privilege principles
- Assist with basic network and VPN troubleshooting
- Identify and escalate potential security incidents
- Document issues and resolutions in the ticketing system
- Assist with IT projects and technology rollouts
Benefits
- Profit-sharing
- Employee Stock Ownership Plan (ESOP)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
