IT Support Analyst

Cosmich Simmons & Brown PLLC • Jackson, MS

14d

About The Position

We are seeking a highly motivated individual with excellent problem-solving skills to join our IT support team. As an IT Support professional, you will play a crucial role in ensuring the smooth operation of our company's technology infrastructure. If you have a passion for technology and enjoy working in a fast-paced environment, we would love to hear from you. This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be assigned.

Requirements

• Proficient in Windows operating systems (Windows 10/11, Basic Windows Server AD Administrator)
• Strong knowledge of computer hardware components and troubleshooting techniques
• Hands-on experience with desktop applications and hardware solutions
• Experience with network operations and concepts
• Experience with Azure Active Directory Admin Portals
• Experience with video conference solutions such as: Zoom and Teams
• Experience with file sharing solutions such as: ShareFile, Box and One Drive
• Basic Experience with VMware
• Understanding Of Endpoint and Network Security
• Experience with support and patching tools such as Managed Engine /Ninja, etc.
• Associate’s Degree in Information Technology, Computer Science, or a related field, Bachelor’s preferred
• 3 plus years’ experience in Information Technology.
• Customer service skills to provide high levels of empathy, patience, and active listening. Understand user frustration and provide calm, patient, and personalized support.
• Exceptional verbal and written communication skills to articulate troubleshooting steps clearly and manage client expectations.
• Strong critical-thinking skills combined with a genuine passion for helping people.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues
• Install, configure, and maintain computer systems and peripherals
• Respond to user inquiries and provide timely feedback, and resolution of IT-related problems
• Collaborate with team members to identify and implement solutions to improve system performance and reliability
• Assist in the administration of IT infrastructure, including servers, networks, and Office365
• Document and maintain accurate records of IT support activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree