IT Support Analyst

trane technologies • Kentwood, MI

2d • $56,300 - $80,255 • Onsite

About The Position

As an IT Support Analyst, you will be responsible for providing IT support services and acting as a liaison between our key business partners and service delivery teams. This role involves maintaining overall IT performance within the manufacturing plant, driving continuous improvement, and managing service levels. You will work closely with the business to provide functional system solutions as well as manage service levels with IT partners. This position is on-site, requiring 5 days a week at the manufacturing plant.

Requirements

• Self-motivated and able to work with limited direction
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical and problem-solving skills
• Ability to work in cross-functional teams
• Customer service oriented
• Ability to prioritize and multitask effectively
• Business partnering
• IT service management
• Business analysis
• Software Functional aptitude
• Data management and analysis
• Strong sense of urgency to resolve issues
• Project management
• Remote Support
• Bachelor's or Associate's degree in an IT-related field or equivalent experience.
• Broad technical IT knowledge and awareness of industry trends.
• Proven operational excellence skills, including root cause analysis, risk reduction, and change management.
• Strong troubleshooting skills and familiarity with Microsoft Windows operating systems.
• Experience with Microsoft Office Suite, SharePoint, Teams, and Visio.
• Proficiency in PC hardware troubleshooting (Dell) and printer desktop/multifunction devices (Xerox, Zebra).
• Project management and business analysis experience.
• Familiarity with manufacturing processes and systems (MES, PLM, ERP).
• Technical acumen, including SQL, data management tools, and Oracle databases.

Nice To Haves

• Experience with DELMIA Apriso is preferred but not required.

Responsibilities

• Provide onsite break/fix support for office and manufacturing environments, including PCs, multifunction printers, and barcode scanners.
• Perform ongoing operational responsibilities for defined solutions.
• Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
• Attend Gemba walks and promote Op Ex/Lean engagement, continuous improvement, and MDI integration.
• Execute defined client computing lifecycle processes.
• Assist with support and hands-on activities of network and server infrastructure.
• Troubleshoot and resolve user support issues in collaboration with other IT team members utilizing Major/Minor Incident Management tools and processes.
• Deploy emerging application technology solutions to physical locations and business users.
• Participate in and support project teams to improve IT and business operations.
• Provide user training when necessary.
• Support the IT strategy and maintain alignment with the business.
• Act as a primary liaison for major downtime and incident management/communications.
• Drive the adoption of standard work processes and application functionality.
• Manage minor IT projects and business analysis tasks.
• Act as the IT contact for the business regarding IT related information and project requests.
• Collaborate with the business to create requirements and process documentation; create design flows and narratives, assist developers with technical design; monitor / perform testing and implement process change.
• Support IT initiatives across multiple manufacturing sites as needed.
• Follow and promote defined ticket management procedures including the use of standard ticket management tools.
• Act as a partnership between SBU and Enterprise Services initiatives.
• Manage and support OT asset administration in alignment with Cybersecurity strategy.

Benefits

• Health insurance
• Holistic wellness programs with generous incentives
• Fertility coverage
• Adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution)
• Paid time off (15 vacation days, 9 paid holidays, 3 floating holidays, sick leave)
• Paid volunteer time
• Paid parental leave
• Educational and training opportunities through company programs
• Tuition assistance
• Student debt support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree