IT Support Analyst
GardaWorld•Addison, TX
•$25 - $27•Onsite
About The Position
The IT Support Analyst is responsible for providing 1st level support and resolving IT problems. This includes internal assistance at the Dallas ECAM office and staff working remotely at GardaWorld’s branches and customer locations.
Requirements
- Associate degree in Computer Science, Information Technology, OR related field experience of 3+ years.
- Proven experience in IT support, help desk, or technical troubleshooting.
- Strong knowledge of Windows operating systems. MacOS is a plus.
- Knowledge of Active Directory, Microsoft Office 365 and basic networking.
- Excellent problem-solving skills and the ability to learn quickly.
- Teamwork-driven.
- Customer-oriented approach with effective communication and interpersonal skills.
- Authorized to work in the United States.
- Able to pass an extensive screening process including a background check and drug screen.
Nice To Haves
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, HDI, or ITIL Foundation are a plus.
Responsibilities
- Respond to user service requests and incidents and provide timely technical support following established SLAs and KPIs.
- Troubleshoot first-line technical issues.
- Diagnose and resolve hardware and software issues related to laptops, phones, printers, and other peripherals.
- Escalate complex issues as required to appropriate support.
- Set up hardware for end user deployment as needed.
- Install, configure, and maintain software applications, operating systems, and network components.
- Collaborate with other IT teams to escalate complex issues and ensure timely resolution.
- Document support requests, solutions, and troubleshooting steps in a knowledge base.
- Assist with user account management, password resets, and access permissions.
- Monitor and maintain IT inventory, including hardware and software licenses.
- Assist users with mobile device setup, configuration, and troubleshooting (e.g., smartphones, tablets).
- Participate in cross-functional projects and initiatives.
- Participate in on-call rotations for after-hours support.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance plans
- 401(k) with employer matching contributions
- Paid time off (PTO) policy
- Paid holidays
- Disability coverage
- Life insurance options
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
