IT Support Analyst
About The Position
Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands. This is an on-site position. The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements.
Requirements
- High School Diploma or equivalent required.
- A minimum of two (2) years of professional experience in an Information Technology support role.
- Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN.
- Ability to communicate technical information to non-technical personnel.
- Must be self-driven
- Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols.
- Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach.
- Ability to reach with hands and arms.
- Occasionally lift and/or move up to 50 pounds.
Nice To Haves
- Associate’s degree from a two-year college or technical school in a related field preferred.
Responsibilities
- Administer end-user workstations and support end-user activities (Windows/Mac)
- Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported
- Onboarding/off boarding Users
- Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network.
- Investigate user problems and identify source; determine possible solutions; test and implement solutions.
- Act as second level support for IT Support Technicians.
- Produce/Support Virtual Meetings
- Perform off-site hardware upgrades when applicable.
- Perform software and application installations and upgrades.
- Create and upkeep IT knowledge base articles
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues.
- On-call rotation
- Mobility Maintenance
- Equipment Tracking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
