IT Support Analyst

Williams International • Pontiac, MI

8d • Onsite

About The Position

Williams International is seeking an IT Support Analyst to provide helpdesk and desktop support. The position is 100% on-site, with a shift from 10:00 AM to 7:00 PM. The analyst owns and resolves helpdesk requests, troubleshoots software, hardware, and operating-system issues, installs and configures software, and keeps users informed about issue status. The role also supports onboarding by gathering hardware and software requirements, preparing and deploying PCs, and migrating data. It includes relocating PC hardware as needed.

The role requires customer-service and communication skills, attention to detail, advanced Windows troubleshooting ability, and the ability to work effectively on a team under pressure. Physical duties include lifting and moving equipment, walking long distances, and standing for extended periods. U.S. citizenship is required, and the employee must be able to obtain a U.S. Government security clearance if needed. The company is a drug-free workplace and subjects new team members and contractors to pre-employment drug testing.

Requirements

• High school diploma or GED.
• High level of customer service, oral and written communication skills, and attention to detail.
• Advanced software and operating-system troubleshooting skills, including Windows 7 and Windows 10.
• General knowledge of desktop productivity products such as MS Office, Adobe Acrobat, and Edge.
• Ability to work in a team environment and perform efficiently under pressure.
• Willingness to learn and adaptability with a can-do attitude.
• Ability to lift 50 pounds from 4 to 25 inches, push or pull 60 pounds, achieve grip strength of at least 50 pounds, and reach above the shoulder to 65 inches.
• Ability to walk long distances and work on one’s feet for extended periods.
• U.S. citizenship.
• Ability to obtain a U.S. Government security clearance, if needed; selected candidates may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Responsibilities

• Own and resolve helpdesk requests as completely and efficiently as possible, escalating to third-level technicians when appropriate.
• Troubleshoot advanced software, hardware, and operating-system issues.
• Perform software installations, configurations, and upgrades.
• Communicate status and progress to users throughout issue resolution and manage their expectations.
• Work with department managers to gather hardware and software requirements for incoming team members.
• Install Windows and other software on PCs, configure them, migrate data, and deploy the PCs to team members.
• Relocate PC hardware when team members move, as needed.
• Be accountable for product safety and work quality, including the elements defined in the Company’s Quality Policy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED