IT Support Analyst (Hybrid)

NORTH COUNTRY BUSINESS P RODUCTS INC•Minneapolis, MN

8d•$20 - $23•Hybrid

About The Position

North Country Business Products (NCBP) is seeking an IT Support Analyst to join their team. This role involves being the primary contact for troubleshooting and resolving hardware and software issues for Point of Sale (POS) clients, ensuring friendly and professional service. The analyst will work directly with clients to assess technical problems, find solutions, and manage support requests to completion. The position is ideal for individuals who enjoy problem-solving, technology, and assisting others.

Requirements

A minimum of a two-year technical degree or equivalent hands-on experience.
Working knowledge of computers, hardware, and software troubleshooting.
Proficiency with Microsoft Office and Outlook.
Strong verbal, written, and listening communication skills.
Ability to manage multiple priorities in a fast-paced support environment.

Nice To Haves

Experience in POS, IT support, hospitality, grocery or retail is strongly preferred.
Experience with network connectivity and related software is a plus.

Responsibilities

Provide friendly, professional, and timely technical support to Point of Sale clients.
Troubleshoot, assess, and resolve a variety of hardware and software issues.
Keep clients informed with timely updates on service requests, progress, and resolution plans.
Install and configure software, including remote technician tools, antivirus software, POS applications, and Change of Service (COS) updates.
Research client information, service history, and internal/external resources to identify and implement effective solutions.
Prioritize incoming support requests and work efficiently to resolve issues.
Collaborate with internal teams and external vendors to troubleshoot and resolve technical issues.