IT Support Analyst - Flowery Branch, GA

MAKITA•Flowery Branch, GA

4d•$50,000 - $55,000•Onsite

About The Position

Makita USA is seeking an IT Support Analyst to provide technical assistance and support for computer systems, hardware, and software. The analyst responds to user questions and system issues in a timely, professional manner, works with the IT team and users across the company, and trains users on basic system and computer functions. The role requires maintaining daily system performance, troubleshooting user problems, and following through on support requests. The position is based at Makita’s Flowery Branch, Georgia location. It sometimes involves working in an open office that is quiet and fast-paced, with high demand and volume. Some travel may be required. The role has no direct supervisory responsibilities.

Requirements

General awareness of computer systems, PC repair, and network management.
Ability to deploy, configure, and support operating systems on Windows.
Understanding of information security within systems and user devices.
Customer service and people skills, including the ability to explain technical issues to non-technical users.
Bachelor’s degree from a college, university, or equivalent professional institution, or two years of experience in a similar role.

Nice To Haves

A degree in Information Systems or Computer Science.

Responsibilities

Monitor and quickly respond to incoming requests related to IT issues.
Maintain computer systems and provide support when a system goes down.
Support PCs, printers, servers, and related equipment, including monitors, keyboards, mice, and hard drives.
Maintain user PCs, including upgrades and configuration as needed.
Assist with onboarding new users.
Maintain an inventory of equipment, software, and license users.
Install, configure, and upgrade PC software.
Train users on basic system and computer functions.

Benefits

Medical, dental, and vision insurance options after 30 days of employment.
Flexible spending accounts (FSA) and health savings accounts (HSA).
Employee assistance program for mental health and well-being.
Paid Headspace subscription and subscriptions for five additional members of the employee’s choice.
Competitive pay and performance-based incentives.
401(k) retirement plan with company match.
Basic term life insurance paid in full by the company.
Long-term disability coverage paid in full by the company.
Voluntary critical illness, accidental, hospital indemnity, whole life, and supplemental life plans.
Paid time off, including vacation, sick leave, and 13 paid holidays.
Employee discounts on Makita tools and accessories.
Tuition reimbursement.
Internal promotion opportunities.
Collaborative, innovative work environment.