IT Support Analyst
About The Position
Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. Note: This position requires presence in our Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. As an IT Support Analyst, you will play a critical role in ensuring the smooth operation of our IT infrastructure and systems. You will provide hands-on support to our employees, troubleshooting a wide range of hardware, software, and network issues. Your expertise will be crucial in maintaining our IT assets, implementing new technologies, and contributing to projects that enhance our infrastructure.
Requirements
- 4+ years of experience with critical IT systems and services supporting user productivity, SaaS services, inventory management, and customer service.
- Experience troubleshooting across multiple client operating system / application platforms.
- Experience with basic networking configuration and troubleshooting.
- Pays attention to detail and has the ability to produce high quality documentation.
- Action-oriented and has a strong willingness to learn.
- Excellent communicator and thrives in an engineering centric environment.
Nice To Haves
- Specific experience with Google, AWS, Azure, or similar cloud platform and service infrastructure.
- MDM configuration and management experience (JAMF, Intune).
- SaaS IDP administration experience (SAML, OAuth, OIDC, Okta preferred).
- Experience working with regulatory and compliance overlays.
- Experience with day to day use of Atlassian software products.
Responsibilities
- Provide hands-on support to employees, troubleshooting a wide range of hardware, software, and network issues.
- Maintain IT assets.
- Implement new technologies.
- Contribute to projects that enhance our infrastructure.
Benefits
- Generous cash & equity compensation
- Health, dental, and vision coverage for you and your dependents
- Wellness and commuter stipends for select roles
- 401k Plan with 2% company match (USA employees)
- Flexible paid time off plan that we all actually use
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
