Onsite IT Support Analyst (Tuesday - Saturday)
About The Position
Onsite IT Support Analyst Tuesday through Saturday | Onsite in Seattle (Belltown) Salary Range: $73,000–$90,000 Be the IT presence that keeps crisis support running—when it matters most. At Crisis Connections, technology plays a vital role in ensuring our staff can provide compassionate, life-saving support to people in crisis. As our IT Support Analyst, you’ll be the trusted professional supporting high-volume service hours—helping ensure our systems, tools, and people are fully supported when demand is highest. This is a hands-on, people-centered role for someone who enjoys solving problems, explaining technology clearly, and being a calm, reliable presence in a fast-paced environment. Why This Role Matters You’ll directly support teams providing critical crisis services across King County and Washington State. You’ll be the go-to IT support during weekends and evenings, ensuring continuity of operations. You’ll work closely with a collaborative IT team that values learning, trust, and shared responsibility. Your work will have a real, daily impact on staff doing emotionally demanding—and deeply meaningful—work.
Requirements
- 2+ years of experience in a technical or IT support role
- Hands-on experience supporting Windows environments and Microsoft 365
- Strong customer-service mindset and ability to explain technical concepts clearly
- Comfort working independently during assigned coverage hours
- Reliability and strong communication skills
Nice To Haves
- IT certifications (CompTIA A+, MCP, or similar)
- Experience in nonprofit, corporate, or call-center IT environments
- Familiarity with ITIL or structured support processes
Responsibilities
- Provide onsite, frontline IT support for staff during assigned weekend shifts
- Troubleshoot and resolve hardware, software, and connectivity issues
- Prepare and deploy equipment for new hires; support onboarding and offboarding
- Maintain accurate documentation in ticketing and asset management systems
- Install, configure, and maintain Windows systems, Microsoft 365 tools, and peripherals
- Escalate issues appropriately and collaborate with IT teammates and on-call leadership
- Support a high-availability, contact-center environment with professionalism and empathy
Benefits
- Comprehensive benefits package designed to support your well-being and growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
