IT Support Analyst - onsite Toledo, OH

Welltower™ Inc. (NYSE:WELL)

7h • Onsite

About The Position

We are looking for a highly motivated, enthusiastic, and energetic candidate to join a high-performing IT team in our Toledo, OH office. The ideal candidate will be an independent learner and a go-getter with excellent customer service skills. This is a hands-on position that requires technical skills that are necessary to troubleshoot, support, and administer a wide range of technologies used within the company. The IT Support Analyst will work closely with the rest of the Technology and Infrastructure team, reporting to Manager, Information Technology.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field preferred; equivalent work experience will be considered.
• Minimum of 3-5 years of IT support experience in a corporate environment.
• Proven experience supporting C-level executives and handling sensitive information with discretion.
• Experience with Jira Service Management Ticketing System
• Experience with Windows 10 and 11 operating systems
• Experience with Hardware support for laptops, desktops, printers, and peripherals
• Experience with Mobile Device Management (MDM) for iOS devices (iPhones and iPads)
• Experience with Microsoft Office 365 services, including OneDrive for Business and Exchange Online
• Experience with Okta Single Sign-On (SSO) and identity management solutions
• Experience with Active Directory and Group Policy administration
• Experience with Remote access technologies such as Zscaler VPN
• Experience with Video conferencing platforms (Zoom Rooms, Microsoft Teams)
• Experience with Email security and filtering solutions like Mimecast or similar services.
• Experience with Operating system imaging and deployment tools

Nice To Haves

• CompTIA A+, Network+, Security+
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Responsibilities

• Provide prompt and effective Tier 1 and Tier 2 technical support to employees and executives via phone, email, and in-person interactions.
• Utilize the Jira Service Management ticketing system to track, manage, and resolve support requests, ensuring timely updates and communication with end-users.
• Diagnose and resolve hardware, software, and network issues efficiently to minimize downtime.
• Maintain a high level of professionalism and deliver exceptional customer service in all interactions.
• Communicate complex technical information clearly and effectively to both technical and non-technical audiences.
• Build positive relationships with end-users by demonstrating patience, empathy, and a customer-focused attitude.
• Identify recurring issues and implement solutions to prevent future occurrences.
• Participate in continuous improvement initiatives to enhance IT support services and processes.
• Stay current with emerging technologies and industry best practices to proactively recommend improvements.
• Manage and administer Active Directory, Group Policy, Office 365, and Exchange Online.
• Configure and manage endpoints using desktop and mobile device management tools.
• Assist with patch management and endpoint security measures.
• Collaborate on IT projects, contributing ideas and expertise to support successful implementation.
• Assist in the deployment of new technologies, including research, testing, documentation, and training.
• Take full ownership of assigned tasks and see them through to completion with minimal supervision.
• Ensure compliance with company IT policies, security protocols, and best practices.
• Demonstrate reliability and accountability in all aspects of work.
• Perform all other duties as assigned

Benefits

• Competitive Base Salary + Annual Bonus
• Generous Paid Time Off and Holidays
• Employee Stock Purchase Program – purchase shares at a 15% discount
• Employer-matching 401(k) Program + Profit Sharing Program
• Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
• Tuition Assistance Program
• Comprehensive and progressive Medical/Dental/Vision options
• Professional Growth
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level