IT SUPPORT ANALYST

VigorCare Pediatric Services•Fargo, ND

7d•Onsite

About The Position

We are seeking an experienced IT Support Analyst to join our team in Fargo, North Dakota. The IT Support Analyst will be responsible for providing technical support and assistance to our staff and maintaining the organization's IT systems and infrastructure. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a customer-oriented approach.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field
Strong technical skills and knowledge of computer systems, networks, and software
Experience with Windows and Mac operating systems
Knowledge of Microsoft Office Suite and other common business software
Familiarity with network security and data backup procedures
Excellent problem-solving and analytical skills
Ability to communicate technical information to non-technical staff
Strong customer service and interpersonal skills
Ability to work independently and as part of a team

Nice To Haves

Flexibility to work evenings and weekends as needed

Responsibilities

Provide technical support to staff for hardware, software, and network related issues
Troubleshoot and resolve IT issues in a timely and efficient manner
Install, configure, and maintain computer systems and software
Monitor and maintain the organization's network and server infrastructure
Perform regular backups and updates to ensure data integrity and security
Collaborate with other IT team members to implement new systems and upgrades
Train staff on new technologies and software as needed
Maintain inventory of hardware and software and make recommendations for upgrades and replacements
Keep up-to-date with industry trends and advancements in technology to make recommendations for improvement
Ensure compliance with company policies and procedures related to IT systems and data security
Provide on-call support as needed for after-hours emergencies