IT Support Analyst

Louis Dreyfus Company • Wilton, CT

10d • Onsite

About The Position

Louis Dreyfus Company, a privately held firm involved primarily in the international trading and merchandising of agricultural commodities, is looking for an IT Support Analyst to join our North America team in Wilton, CT. This position is the face of IT to LDC end-users providing on-site incident management, request fulfillment and technical support for approximately 1300 end-users on site services – network, collaboration tools, end user computing and software.

Requirements

• Bachelor Degree in Information Technology
• Minimum five years of technical experience performing desktop support, including troubleshooting workstation, operating system, software applications and networking problems and repairing hardware
• Proficiency with current operation systems of Windows 10 or greater, Microsoft Office Suite products and Windows Active Directory, Microsoft System Center Configuration Manager (SCCM), Citrix, MS Teams, Office 365/Exchange Administration and Intune
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple tasks to meet strict monthly deadlines.
• Proactively approaches job duties and potential problems.
• Detail oriented with strong organizational and documentation skills.

Nice To Haves

• Bachelor Degree in Information Systems or similar
• Knowledge of trading platforms

Responsibilities

• Provide immediate resolution whenever possible and link with 2nd/3rd level support whenever required, follow-up and loop back with the customer/user. Support can include VIPs.
• Ensures the accurate and complete logging of required information into the company call tracking system.
• Responsible for overall end-user computing and IT site services to ensure availability to all users, including installing operating systems, applications software and hardware in accordance with IT standards, policies and procedures.
• Guides end-users regarding general questions and the use of hardware, software and operating system
• Identifies trends and continuous improvement opportunities, develops support documentation and knowledge base articles to address these most often reported problems and issues. Notifies management of increasing trends, usual or repeated activity.
• Support IT projects (hardware or software replacement, new sites,..) reaching your site(s), you provide the local knowledge (vendors, maintenance, history, security, local regulations if any,..) and personal service when required
• Organize end-users education on any new technology and training on new tools/solutions supporting users and site services.
• User account management including Active Directory, Office 365/Exchange and business applications, user file access management
• Asset management, receive and inventory equipment ordered and delivered
• Performs daily administrative duties, such as submitting purchase orders and placing orders with vendors, taking receipt of equipment, ad hoc projects as assigned by the Site Services management
• Local Site contact for external service repair service (printer or workstation) and external support for 3rd party applications when site visit needed
• Provide remote hands support to Infra Ops team such as replacing networking equipment, managing ports on switches and performing tests

Benefits

• Comprehensive benefits program including medical, dental and vision care coverage, flexible spending account plans, employee assistance program, life insurance and disability coverage
• 401k with Company Match
• Family Friendly Benefits including childbirth and parental leave, fertility and family building benefits
• Paid Time Off (PTO) and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level