IT Support Analyst

Quanta Power Solutions, LLC•Hoover, AL

3d•Hybrid

About The Position

Quanta Power Solutions is seeking an IT Support Analyst that provides technical support and maintains information technology systems that support both corporate operations and field-based power generation projects. This role is responsible for ensuring reliable, secure, and efficient technology services across office and remote environments, including support for operational technology (OT) systems critical to energy infrastructure.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent experience may be considered.
0–2 years of experience in IT support, help desk, desktop support, or a related technical support role.
Strong working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
Experience administering user accounts and permissions within Active Directory.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, routers, switches, and wireless networking.
Strong troubleshooting and problem-solving abilities in both office and field environments.
Excellent communication and customer service skills with the ability to support technical and non-technical users.
Ability to prioritize multiple tasks and work independently in a fast-paced environment.

Nice To Haves

Experience supporting industrial, utility, power generation, or construction environments.
Familiarity with SCADA systems, operational technology (OT) environments, or industrial control systems.
Understanding of cybersecurity frameworks and best practices.
Knowledge of NERC CIP standards and compliance requirements.
Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar credentials.
Experience supporting remote sites and distributed workforces.

Responsibilities

Provide Tier 1 and Tier 2 technical support for hardware, software, network, and connectivity issues across corporate and field locations.
Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and other peripheral equipment.
Manage user accounts, permissions, and access controls using Active Directory and related administration tools.
Monitor and troubleshoot LAN, WAN, VPN, wireless, and remote connectivity issues, including support for field offices, substations, and project sites.
Support and maintain operational technology (OT) systems, including SCADA and other industrial applications utilized in power generation and energy infrastructure projects.
Ensure availability, performance, and reliability of business-critical and operational technology systems.
Assist with implementing and maintaining cybersecurity policies, standards, and compliance initiatives, including NERC CIP requirements.
Support system patching, software deployments, upgrades, backups, and disaster recovery processes.
Document system configurations, troubleshooting procedures, technical solutions, and support activities.
Collaborate with engineering, project management, and field operations teams to support business and project objectives.
Participate in IT asset management, inventory tracking, and equipment lifecycle planning.
Provide technical support at remote project sites and field offices as needed.
Travel to job sites, field offices, and customer locations when required.