IT Support Analyst

Habitat Health•Compton, CA

6d•Hybrid

About The Position

The IT Support Analyst will play a crucial role in ensuring the smooth operation of Habitat Health’s IT infrastructure. This position involves providing technical support to staff, troubleshooting hardware and software issues, and maintaining system security and efficiency. The analyst will work closely with other IT professionals and healthcare staff to support clinical and administrative functions, ensuring that all IT systems are reliable, secure, and compliant with healthcare regulations. This is an entry-level to early-career position ideal for candidates with 1–3 years of IT support experience who are looking to grow their careers in enterprise technology support. This is an onsite role, covering our clinic locations in West Covina and Compton. The analyst will spend 50-75% of the time onsite at these locations and work remote for the remainder. Some travel may be required outside of the region. The ability to travel between sites is necessary for employment.

Requirements

Bachelor’s degree in healthcare, technology or business disciplines
One to Three Years of experience in the following key areas: Desktop Hardware Support and Deployment
Microsoft Domain and Tenant Configuration and Support
Managing Network Infrastructure
Managing End Point Devices
Systems Troubleshooting
Familiarity other 3rd Party Healthcare IT systems
Skilled in installation and configuration of Microsoft products
Excellent written and oral communication skills.
Aligns with our purpose and our values, and is excited about living those out in daily practice
Ability to thrive in a fast-paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement
Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions.
Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results.

Nice To Haves

Microsoft Administrator Certifications
IT Networking Certifications (Meraki, Cisco, Fortigate/FortiNet)
Telephony solution experience (Braadsoft, Talkdesk)
IT Security Certifications

Responsibilities

Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
Troubleshoot hardware, software, network connectivity, and application issues.
Respond to help desk tickets, phone calls, emails, and walk-up support requests.
Document incidents, service requests, and resolutions within the IT ticketing system.
Escalate complex issues to senior IT staff or third-party vendors when appropriate.
Install, configure, and maintain Windows-based computers and related hardware.
Perform new hire onboarding and employee offboarding activities.
Deploy software, security updates, and operating system upgrades.
Track and maintain inventory of IT assets, including computers, monitors, mobile devices, and accessories.
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Assist with user account management, password resets, and access requests.
Support conference room technology and audiovisual equipment.
Assist with basic networking tasks including troubleshooting connectivity issues.
Support wireless access points, printers, scanners, and other network-connected devices.
Coordinate with infrastructure and cybersecurity teams to resolve technical issues.
Deliver a high level of customer service and professionalism in all interactions.
Communicate technical information clearly to non-technical users.
Follow established IT policies, procedures, and security practices.