IT Support Analyst
About The Position
Revolution Space is seeking a strong IT Support Analyst to join their growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). The analyst will be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory. This role is not purely reactive and requires someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands-on with day-to-day deployment and support work. The position requires maintaining documentation discipline for compliance.
Requirements
- 3+ years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)
- Bachelor's degree in IT plus relevant certifications and experience
- Hands-on experience with Windows and macOS desktop administration and troubleshooting
- Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration
- Fundamental understanding of networking concepts (subnets, VLANs, DNS)
- Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent)
- Highly organized with strong attention to detail
- Strong written and verbal communication skills
- Comfortable learning new tools quickly and adapting to shifting priorities
Nice To Haves
- Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace
- Deeper networking exposure (routing, firewalls, VPN, RADIUS)
- Microsoft Intune experience
- Windows Server Administration / Active Directory
- VMware administration
- Cybersecurity experience
- Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)
- Comfort with physical hardware troubleshooting and component-level repairs (RAM, storage)
Responsibilities
- Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues
- Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools
- Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors
- Support basic SharePoint site administration and configuration
- Manage routine allocation of engineering and business software licenses per established IT protocols
- Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs
- Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework
- Manage new hire laptop and account setup end-to-end
- Participate in an on-call rotation to support after-hours and emergency IT needs
Benefits
- Paid holidays, sick time and unmetered vacation
- Excellent health and dental plans with 80% employer contribution
- 4% company matching 401k plan with immediate vesting
- Life Insurance
- Long-term / short term disability
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
