IT Support Analyst Tier I

Lutheran Social Service of Minnesota•Saint Paul, MN

3d•Hybrid

About The Position

We are hiring an IT Support Analyst Tier 1 in Saint Paul. This role is the first point of contact for employees who need IT help. The position is hybrid, with a mix of in-office and work-from-home days. Some travel to sites across the Twin Cities and Greater Minnesota is required. Experience with ticket management, computer hardware, and basic network support is preferred. Strong organization and communication skills are important for managing support requests and keeping users informed. We offer on-the-job training, paid certifications, and clear opportunities for advancement. If you are motivated, enjoy helping others, and have strong customer service skills, we'd love to hear from you! Lutheran Social Service MN is a dynamic social service organization serving children, youth and families, people with disabilities, older adults and military veterans. We offer an ALIVE Workplace (Supportive, Positive and Fun) and careers that challenge, energize and reward employees. Consider joining us!

Requirements

Technical certifications such as CompTIA A+ or those approved by the Director if IT Services are required.
Professional interpersonal abilities with excellent written and verbal communication.
Strong problem-solving skills with a keen attention to detail.
Ability to construct and perform tasks to deadlines.
Demonstrated experience in a customer support role is required.
Ability to adapt to changing priorities and work in a fast-paced environment.
Valid Driver’s License
Must be cleared by a Bureau of Criminal Affairs (BCA) background study
Must have a drivers’ license
Motor Vehicle Check (MVR) is required.

Nice To Haves

Experience with ticket management, computer hardware, and basic network support is preferred.

Responsibilities

Provide day-to-day helpdesk-based troubleshooting and technical support for LSS staff in support of agency services.
Configure, manage, and maintain workstation hardware, operating systems, and connectivity used by LSS staff and functional areas.
Manage and maintain desktop application software.
Perform other projects as assigned.
Provide workstation-related technical expertise to a state-wide network comprised of over 2500 staff at 13 networked and over 200 standalone sites. This includes approximately 1000 mobile (laptop) staff. Staffs connect to the network in a variety of ways which adds significant complexity to the support function.