IT Analyst (Tier 2)

Litco LSO•Edmond, OK

2d•$80,000 - $95,000•Hybrid

About The Position

Litco LSO is a Legal Support Organization (LSO) that unites independent law firms by sharing services and business practices across a network of partners. As a first-of-its-kind LSO for North America, we provide the financial, IT, and HR infrastructure that lets our partner firms focus on what they do best: serving their clients. By joining Litco LSO, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our partner firms, their clients, our team members, and our community.

Requirements

5+ years of experience in IT support, ideally with Tier 2 or escalation responsibilities in a multi-site or professional-services environment
Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience
Strong troubleshooting and root-cause analysis skills across hardware, software, networking, identity, and business applications
Experience administering Microsoft 365 and Entra ID, including user permissions, licensing, mailboxes, and access management
Experience with endpoint management, security tools, IT service management platforms, and RMM solutions such as Intune and NinjaOne
Working knowledge of networking fundamentals, Windows operating systems, and common workplace technologies and applications
Experience with PowerShell or similar tools to automate administrative tasks and improve efficiency
Understand ITIL practices and ticket management processes
Strong written and verbal communication skills, with the ability to explain technical information to non-technical users
Demonstrate sound judgement, strong organization, attention to detail, prioritization, and problem-solving skills
Can work effectively under pressure, adapt to changing priorities, and maintain strict confidentiality
Are collaborative, receptive to feedback, and motivated to learn and improve
Able to successfully pass a criminal and background record check

Nice To Haves

ITIL 4 certification
Microsoft or CompTIA certifications

Responsibilities

Resolve escalated technical issues across hardware, software, networking, Microsoft 365, identity, endpoints, and business applications
Investigate recurring issues, identify root causes, and recommend solutions to prevent repeat incidents
Assess business impact, prioritize incidents, and provide clear communication during outages and major incidents
Administer Microsoft 365, Entra ID, Intune, endpoint management, access permissions, and related IT systems
Support security operations by triaging alerts, completing remediation within scope, and escalating security concerns when required
Develop and maintain automation and scripts to improve efficiency and reduce manual work
Create and maintain knowledge articles, procedures, and technical documentation
Mentor and support Tier 1 analysts by providing guidance and identifying opportunities to improve first-contact resolution
Support IT projects, system implementations, firm integrations, hardware lifecycle management, and asset tracking
Coordinate with vendors, Managed Service Providers, internal system owners, and Tier 3 support to resolve complex issues
Support reporting and Power BI access-related requests, routing data-content issues to the appropriate team
Escalate issues requiring project work, application development, significant process changes, or management decisions
Perform other duties as assigned