IT Operations Specialist - Tier 2

CACI•Chantilly, VA

2d•Onsite

About The Position

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Tier 2 IT Operations Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. In this role you will support day‑to‑day operations, perform Tier 2 troubleshooting, execute maintenance tasks, assist senior specialists, and help ensure consistent delivery of enterprise IT capabilities across DIA’s classified and unclassified ecosystems. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.

Requirements

Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
DOD 8140 Certification applicable to role (minimum Security+)
An AA and 10+ years of experience, BS/BA and 8+ years of experience, MS/MA and 6+ years of experience, or PhD and 4+ years of experience
Minimum of 4 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
Applicable vendor, professional or OEM specific certification
Ability to coordinate effectively with Tier 3 and Engineering resources for advanced troubleshooting and work closely with technical writers and engineering peers
Willingness to learn new skills and new technologies.

Nice To Haves

Degree in Science, Technology, or Engineering
Experience supporting mission environments with 24/7 operational requirements
Broad, working knowledge across multiple IT disciplines, including endpoint systems, storage arrays, platform administration, system patching, and enterprise monitoring tools
Familiarity with IC ITE services and classified environments
Familiarity with Analysis of Alternatives (AoA) or evaluating new storage technologies
ITIL 4 Foundation Certification

Responsibilities

Serves as a key member of the global, 24/7 operations team supporting all infrastructure, devices, products, and solutions
Provides comprehensive Tier 2 support, including incident analysis, troubleshooting, break/fix, and hands-on touch labor across multiple IT domains
Coordinates with Tier 3 resources for troubleshooting
Performs scheduled and ad hoc maintenance, updates, and upgrades per authorized service interruption schedules
Provides continuous patch management for designated infrastructure (workstations, servers) across all networks and security domains
Provides information and coordinates on approved Plan of Action and Milestones
Monitors and analyzes capacity, performance, and service-level metrics to maintain optimal infrastructure utilization and prevent incidents
Participates in Continual Service Improvement (CSI) by researching new technologies and articulating evolutionary benefits to stakeholders
Uses Lab facilities to promote incident resolution and test the feasibility of new designs
Aids in the development of cases and scripts for Beta and Acceptance testing to ensure complete coverage prior to deployment
Supports implementation and transfer of engineered solutions through Blue/Green fielding
Collaborates with Engineering teams, Tier 3 specialists, and Government stakeholders to refine requirements and ensure system reliability and operability
Works with technical writers to develop and maintain SOPs and knowledge base artifacts
Aids in creating CDRL documentation, reports, and data