IT Support Analyst / IT Integration Specialist

Knightscope•Sunnyvale, CA

16d•Onsite

About The Position

Knightscope is seeking an IT Support Analyst / IT Integration Specialist to manage day-to-day Tier 1/2 IT support and systems administration for a 200+ user environment. This role will focus on integrating the newly acquired Knightscope Security Force onto Knightscope's enterprise stack. The individual will be the sole on-site IT resource, with remote support from the Knightscope HQ IT team. Responsibilities include providing Tier 1/2 IT support to both local and remote employees, ensuring reliable access to systems, devices, and productivity tools. This position is central to the technology convergence between Knightscope and Event Risk LLC (now Knightscope Security Force), involving the setup of IT support for a high-turnover, field-based security workforce. The role requires autonomy, decisiveness in ambiguous situations, and clear communication across remote teams. The technology environment is modern, cloud-first, fast-moving, and operationally demanding.

Requirements

4–8 years of IT experience with at least 1–2 years in a systems support and integration
Hands-on experience with Microsoft 365 and Entra ID administration — tenant-level configuration, user lifecycle management, and license administration
Proficiency with Microsoft Intune for Windows and/or macOS endpoint management — device enrollment, compliance policies, app deployment, and remote wipe
Hands-on experience with SSO — user provisioning, app assignments, and MFA policy enforcement
Experience deploying or managing endpoint security tooling (SentinelOne, CrowdStrike, or similar EDR)
Familiarity with Freshservice, ServiceNow, or comparable ITSM platform; strong documentation and SLA discipline required
Comfortable operating independently with minimal in-person oversight — this role is remote from HQ and requires strong self-direction
Familiarity with WhatsApp for field workforce coordination — used for guard geolocation and on-site verification at client locations
Strong written and verbal communication skills
Bachelors degree in Information Technology, Computer Science, or a related field required; Bachelor's degree preferred; equivalent combination of education and hands-on experience will be considered

Nice To Haves

Exposure to security operations platforms such as Therms or Center Seat a plus
Familiarity with HR and financial SaaS platforms including ADP, Concur, Employee Navigator, or Intuit QuickBooks Enterprise a plus — experience supporting user access, integrations, or admin functions preferred
Advanced to expert knowledge in the use of AI technologies (Claude.ai) to augment personal and departmental / team productivity
Experience supporting distributed or field-based workforces a strong plus
One or more of the following certifications preferred: CompTIA A+, Network+, or Security+; Microsoft MD-102 or MS-900 a plus

Responsibilities

Lead the end-to-end IT integration of Knightscope Security Force onto Knightscope's technology stack, including Microsoft 365/Entra ID tenant alignment, Okta SSO enrollment, SentinelOne EDR deployment, and Freshservice ITSM onboarding
Manage identity lifecycle for a distributed, high-turnover workforce — onboarding, offboarding, access provisioning, and deprovisioning at scale
Serve as the primary local IT contact for Knightscope Security Force leadership and staff
Assess and document existing IT infrastructure, network topology, and systems at Ohio-based locations
Coordinate device procurement, imaging, and deployment for field staff and administrative employees
Partner with Knightscope HQ IT on security tooling rollout, compliance posture, and platform standardization
Support Freshservice ticket queue for the Security Force workforce; build out service catalog workflows specific to field operations
Support and manage existing Knightscope Security Force SaaS platforms during integration, including Therms, Center Seat, Concur, Employee Navigator, HRIS Systems, and Intuit QuickBooks Enterprise Suite (AR/AP/invoicing)
Document all integration activities, decisions, and configurations to Knightscope IT standards
Provide daily Tier 1/2 IT support for local and remote Knightscope employees, including hardware, software, identity access, and productivity tooling
Serve as a primary point of contact for end‑user IT issues across multiple time zones and work environments.