IT Support Analyst - Early Careers

TP-Link Systems Inc. • Irvine, CA

1d • $75,000 - $93,000

About The Position

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities: software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You’ll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.

Requirements

• Bachelor’s degree in Business Information Management, Computer Science, or a related field.
• Strong troubleshooting skills across Windows/MacOS, hardware, and business applications.
• Familiarity with IT asset management best practices.
• Basic understanding of networking and VoIP systems (experience with VTX or Amazon Connect is a plus).
• Comfortable managing software subscriptions and IT-related bills.
• Strong organizational and communication skills.
• Ability to multitask and work independently in a fast-paced environment.
• Must have continuous work authorization in the US without the need for visa sponsorships.

Nice To Haves

• experience with VTX or Amazon Connect is a plus

Responsibilities

• Provide general IT support for end users, including software/hardware installation, troubleshooting, and repair
• Manage the new hire onboarding process, including provisioning of devices, account setup, and orientation support.
• Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses.
• Support building-related tech systems: Alarm systems, Fire sprinkler monitoring, Door access control systems, Security camera access and maintenance
• Support and maintain VoIP phone systems, including VTX and Amazon Connect
• Track and manage all IT-related billing and renewals, such as: Internet and telecom services, Microsoft 365 licenses, Adobe Creative Suite, Server hosting and cloud subscriptions
• Collaborate with vendors for hardware procurement and IT services
• Create and maintain user guides and documentation for internal support

Benefits

• Free snacks and drinks
• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level