IT Support Agent - Palm Bay, FL

BRP • Palm Bay, FL

1d • Onsite

About The Position

At BRP, we create new ways to move people, so that their experiences are measured by emotion rather than distance. Across the globe, our products, our successes and our aspirations reflect the unique know-how of our people. Do you want to contribute to this adventure? We are looking for a local IT Support Agent in Palm Bay, Florida, to strengthen our local user support team. Reporting to the US Proximity Agent Team Leader based in Sturtevant Wisconsin, the local IT Support Agent's main mandate is to assist users with everything related to the use of their software and computer equipment and IT needs of the facility they serve.

Requirements

• Associate’s Degree in IT related field or relevant IT certifications
• On-site 5 days a week
• Ability to travel periodically to other BRP locations (10-15%)
• 2 + years of experience in computer support for users
• Have acquired advanced technical skills allowing you to solve most complex problems
• In-depth knowledge of Windows operating systems, Microsoft, Google Workspace, Service Now or similar
• Strong communication skills (written and verbal) and ability to work in a collaborative environment with focus on customer service.
• Proven ability to balance independent decision-making with effective teamwork and cross-functional collaboration.
• Proficient in Google Suite, Windows OS
• Basic understanding of networking and server administration

Nice To Haves

• Bachelor's Degree in IT Management or related field
• Certification in Computer Science
• Adopt a positive and agile attitude at all times
• Experience tailoring the data/response to meet the needs/knowledge of the user
• Desire to learn and gain experience within an organization
• The ideal candidate would be professional, perseverant, punctual, and organized.

Responsibilities

• Consider and resolve support service tickets, assist users in kiosk mode, and carry out physical interventions on user equipment.
• Prepare and support computers of all kinds (laptops, desktops, etc.) as well as cell phones and all other types of assets to support our assembly, manufacturing, and logistics operations
• Place and follow up service calls with the various hardware suppliers (Dell, Ricoh, Zebra, Panasonic, etc.)
• Delivery of equipment to users and training in the BRP environment
• Ensure escalation of recurring problems in order to notify colleagues and immediate supervisor
• Be the face of IT to employees at your location
• Serve several facilities in the SE USA
• Provide hands on and remote technical support to end users
• Manage IT asset inventory, tracking, deployment, recovery, and lifecycle management.

Benefits

• Bonus potential: We work hard and BRP recognizes that with a discretionary annual bonus.
• Generous paid time off: we feel that winding down is as important as creating the future of recreational products so we offer a competitive vacation package
• Competitive 401k offering. We want to make sure you enjoy retirement and believe in helping you get there. We provide a generous dollar for dollar match.
• Holiday season shutdown: between Christmas and New Year’s, we close some of our facilities and refill on good times.
• Educational resources: We love to fuel your curiosity and encourage you to learn more so we provide you resources to stay cutting-edge, therefore, we all win together.
• Discount on BRP products: what we build is amazing, freeing, revolutionary, and you're first in line for the experience.
• Growth opportunities: We believe in investing in you and your development. Stay with us and grow with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree