IT Support Agent
WheelHouse IT•Fort Lauderdale, FL
•Hybrid
About The Position
WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.
Requirements
- Passionate about technology with basic technical knowledge
- Comfortable providing phone support to clients
- Excellent customer service skills
- Clear written and verbal communication
- Capable of working a standard M-F work week (and very occasional nights/weekends)
- Local to the greater Fort Lauderdale area
Responsibilities
- Answer incoming calls from clients
- Resolve simple or fast tickets
- Create tickets and route calls to a team of technicians
- Provide application support (Office/Microsoft 365, QuickBooks, etc.)
- Configure hardware and install common peripheral devices
- Provide basic network support – configuration of wireless routers and access points
- Access client systems via RMM tools
- Conduct peer-to-peer training and shadowing
- Manage basic logistics and inventory for enterprise-level clients
Benefits
- health insurance
- vision insurance
- dental insurance
- short and long-term disability
- life insurance
- 401(k) plan with match
- company-sponsored cell phone for personal use
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
