IT Support Administrator

Smart City Networks Career•Las Vegas, NV

5d•Onsite

About The Position

We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.

Requirements

Strong troubleshooting skills across Windows operating systems, Microsoft 365, hardware, printers, networking, and mobile devices
Experience managing user accounts and permissions in Active Directory, Entra ID (Azure AD), and Microsoft 365
Familiarity with endpoint management platforms such as Intune, Group Policy, or similar device management solutions
Experience with ticketing systems and documenting support activities in a service desk environment
Experience deploying, configuring, and supporting desktops, laptops, peripherals, and mobile devices
Strong customer service and communication skills with the ability to support users at all technical skill levels
Ability to prioritize multiple tasks, manage competing priorities, and meet service level expectations
Strong organizational skills with attention to detail and documentation accuracy
Ability to work independently while collaborating effectively with team members and other departments

Responsibilities

Provide timely technical support to employees across all company locations through Zendesk, phone, email, and remote support tools
Troubleshoot and resolve hardware, software, networking, printing, email, and account access issues
Deploy, configure, and support Windows PCs, laptops, mobile devices, printers, and other IT equipment
Manage user accounts, permissions, and security groups in Active Directory, Entra ID (Azure AD), Microsoft 365, Exchange, and related systems
Install, maintain, and support business applications, operating systems, and endpoint management solutions
Track, inventory, and maintain company IT assets, including computers, phones, peripherals, and mobile devices
Support employee onboarding, offboarding, equipment assignments, and workstation setup activities
Provide remote support and maintenance for systems and users across multiple offices and remote locations
Document troubleshooting steps, resolutions, and technical procedures while maintaining accurate ticket records
Escalate complex issues when necessary and collaborate with engineers, vendors, and other IT teams to drive resolution
Assist with IT projects, technology rollouts, system upgrades, and ongoing operational improvements
Communicate technical information clearly and professionally to users with varying levels of technical experience
Respond to critical incidents and make independent decisions under pressure
Restore system functionality and address security threats
Stay prepared for emergencies and implement proactive measures