IT Support Administrator

Continental Carbon Company•Houston, TX

21h•Onsite

About The Position

Continental Carbon is seeking an agile, technically skilled, and ownership-minded IT Support Administrator to join our Network Services team. In this role, you will move beyond basic ticket resolution to actively maintain, secure, and optimize our hardware, software, and cloud-hybrid infrastructure. Security is a foundational pillar of Continental Carbon Company policy. As a primary defender of our corporate digital environment, you will play a critical role in enforcing compliance, safeguarding user data, and upholding stringent cybersecurity protocols. This position also requires occasional travel to support network infrastructure and end-users across our various operating sites.

Requirements

Minimum of 3 – 4 years of progressive experience in IT Help Desk, Desktop Support, or Junior Systems Administration roles.
Associate or Bachelor’s Degree in Information Technology, Computer Science, or a related technical field (relevant experience considered).
CompTIA Security+ (highly valued), Network+, A+, Microsoft Certified endpoints, or Cisco Certified Network Associate (CCNA).
Strong foundational knowledge of cybersecurity best practices and direct alignment with the NIST CSF 2.0 framework.
Willingness and ability to travel to various corporate locations as operationally required.
Deep administrative knowledge of Windows OS (Non-Windows OS environments are a major plus) alongside strong Microsoft 365 and Active Directory management skills.
Solid, practical understanding of core networking: TCP/IP, DHCP, DNS, VLANs, and VPN protocols.
Familiarity with virtualization platforms (VMware or Hyper-V), remote support software, and an understanding of modern AI risks and tools.
Prior exposure to managing or supporting IT infrastructure within a manufacturing, industrial, or fast-growing corporate environment.
Elite troubleshooting skills combined with customer-centric communication, you can translate complex technical bugs into understandable solutions.
Help desk: 3 years (Required)
compTia security +: 1 year (Required)
CCNA (Required)
CompTIA Security+ (Required)

Nice To Haves

Non-Windows OS environments are a major plus

Responsibilities

Strictly adhere to and enforce Continental Carbon’s corporate security frameworks, compliance standards, and acceptable use policies.
Actively leverage MFA solutions, Endpoint Protection, and SIEM monitoring tools to defend the enterprise environment against evolving threats.
Respond rapidly to security anomalies, execute immediate remediation protocols, deliver post-event root-cause analysis, and escalate critical breaches to senior tiers.
Administer secure user lifecycles (onboarding/offboarding) via Active Directory and Microsoft 365, ensuring the principle of least privilege regarding permissions and access tokens.
Build, deploy, and maintain standardized computer images for seamless desktop and laptop installations.
Keep a pulse on server health, automated data backups, and core IT infrastructure stability.
Enforce routine operating system updates, software patches, and system-wide security upgrades.
Manage the full inventory lifecycle of corporate IT assets, peripherals, and software licensing.
Act as the primary point of contact for external hardware vendors, overseeing workstation replacements and printer/copier servicing.
Travel occasionally to regional company sites to conduct hardware rollouts, physical network audits, and hands-on infrastructure updates.
Support and troubleshoot local office network equipment, including routers, switches, and Wi-Fi Access Points.
Own the queue for local and remote technical service tickets, troubleshooting hardware, applications, and basic network issues.
Partner closely with senior IT staff on large-scale infrastructure upgrades, cloud migrations, and vendor management.
Author and maintain high-quality technical blueprints, network diagrams, standard operating procedures (SOPs), and incident logs.