IT Support Administrator

TRIGO Global Quality Solutions•Greer, SC

6d•Onsite

About The Position

The IT Support Administrator provides dedicated, onsite technology support for TRIGO's operations at the BMW account (Greer, SC), and is accountable for the day-to-day technology experience across the site while partnering with the Americas IT team on broader systems. Present onsite five days a week - three days at the Greer office and two days at the BMW facility - this role is the first point of contact for local technology needs and ensures that inspection teams, salaried staff, and site operations have reliable, correctly configured, and readily available equipment at all times. Beyond day-to-day support, the role helps support the site's technology across areas such as tablets and mobile devices, user accounts and software, and phones - working closely with the Americas IT team, who lead these areas, and with the Business Solutions team. This is a hands-on, self-directed position: the successful candidate works with minimal supervision, takes ownership of issues end to end, and has the capacity to grow into broader technology responsibilities over time. The position is central to protecting the customer experience TRIGO delivers to BMW and to upholding TRIGO's Quality Management System (QMS), corporate standards, and continuous improvement programs.

Requirements

Strong hands-on desktop/endpoint support skills: Windows, standard business software, and hardware troubleshooting
Demonstrated ability to support a broad range of technology independently - computers, tablets and mobile devices, printers, and label printers
Solid working knowledge of Microsoft 365 and Active Directory in a business environment (user accounts, onboarding/offboarding)
Hands-on experience supporting mobile devices and mobile device management (MDM) tooling
Experience with device inventory, vendor/carrier coordination, and equipment lifecycle tracking
Strong organizational skills, attention to detail, and the ability to prioritize and work with minimal supervision
Customer-service orientation and clear, confident communication with non-technical users and site leadership
Proficiency in English
4–6 years of progressive, hands-on IT/technical support experience with increasing responsibility, ideally within a multi-site or service-delivery organization
Demonstrated experience supporting end-user technology and mobile device fleets, and coordinating with vendors or carriers
Proven ability to work autonomously onsite, take ownership of issues, and coordinate with a central/remote IT team
Track record of taking on broader responsibility over time
Associate's degree in Information Technology or a related field required; Bachelor's preferred (or equivalent hands-on experience)
One or more relevant certifications preferred (e.g., CompTIA A+, Microsoft 365, or comparable)

Nice To Haves

Global team spirit
Team player
Caring for people
Open-minded
Excellence
Reactive
Resilient to pressure
Rigorous
Customer focus
Client oriented
Reliable & trustworthy
Flexible
Autonomous
Innovative

Responsibilities

Own the day-to-day technology experience at the site and serve as the onsite first point of contact for technology issues, present five days a week (three days at the Greer office, two days at the BMW facility)
Resolve the majority of onsite hardware and software issues independently across computers, tablets, printers, and label printers, exercising sound judgment on when to escalate
Partner with the IT team, Business Solutions, or deployed-software support on complex issues, and follow through to resolution
Repair and replace failed computers, and set up new shared and individual/salaried machines (software installation and account setup)
Support printers and label printers, including setup, output quality, and consumables
Provide onsite support for tablets and mobile devices, including help with setup and everyday issues
Assist the IT team with mobile device management (MDM) tasks such as enrolling and configuring devices
Help coordinate phone and device logistics - ordering, assignments, and returns - in support of the carrier contract managed by IT
Assist with keeping device records current and flagging unused devices to help manage cost
Support user account setup and software/licensing needs for onboarding and offboarding, in coordination with the IT team
Help identify licensing needs and route requests through the appropriate IT channel
Maintain an accurate inventory of all onsite technology and a managed stock of spares/replacements
Conduct regular audits of the sites to confirm each station and area is fully equipped, and replace broken equipment promptly
Help respond to support requests through the ticketing system
Contribute to the rollout of new onsite technology solutions (e.g., vision/camera systems, new printers)
Track and reorder technology consumables (e.g., label stock); coordinate additional site supplies as agreed with Operations
Support compliance with TRIGO's QMS, corporate IT standards, and data protection requirements
Promote a culture of safety, collaboration, customer focus, and continuous improvement
Any other duties as assigned