IT Systems Administrator; Operations Support

Solve IMG•Charlotte, NC

About The Position

Reporting to the IT Senior Manager, the IT Systems Administrator; Operations Support serves as the primary technical resource for manufacturing, warehouse, and office operations while administering, troubleshooting and maintaining the organization's core IT infrastructure. This role is responsible for managing Microsoft 365, Active Directory/Entra ID, endpoint management, networking, security platforms, enterprise applications, and end-user computing environments. The Systems Administrator will lean into their strong collaboration and communication skills, partnering with Corporate IT, Operations, Engineering, and third-party vendors to maintain reliable, secure, and scalable technology that supports daily business operations while providing a high level of customer service and responsive technical support for end users and manufacturing systems. The ideal candidate will be motivated to act as a master of their craft, staying on top of evolving industry trends to be able to implement with technology projects and continuous improvement initiatives.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience)
5+ years of experience in Systems Administration, Infrastructure Support, or a related IT role
Experience having supported manufacturing, warehouse, distribution, or industrial environments
Strong working knowledge of: Microsoft 365 Administration, Windows 10/11, Active Directory, Microsoft Entra ID, Group Policy, Microsoft Intune, and PowerShell
Experience administering Fortinet Firewalls, Ubiquiti Networking, Action1, SentinelOne, Halo ITSM, PRTG Network Monitor, RingCentral, Portnox NAC
Experience supporting enterprise networking including TCP/IP, DNS, DHCP, VLANs, wireless networking, and firewall technologies
Experience administering endpoint management and security platforms
Proven ability to prioritize multiple support requests while maintaining production system availability
Flexibility to travel up to 10% during peak times

Nice To Haves

Experience supporting Epicor Prophet 21 (P21), Stibo PIM, and BarTender
Experience having participated in infrastructure migrations, acquisitions, and enterprise technology projects
Experience supporting manufacturing automation environments
CompTIA Network+, CompTIA Security+, ITIL Foundation Certification

Responsibilities

Administer Microsoft 365, Active Directory, Microsoft Entra ID, Exchange Online, Teams, SharePoint, and user identity management, as well as cybersecurity platforms, security policies, multi-factor authentication, and vulnerability remediation
Manage endpoint deployment, configuration, patching, security, and compliance using Microsoft Intune, Action1, and related management tools
Maintain Windows operating systems, Group Policy, endpoint security, and automation through PowerShell scripting
Configure support network infrastructure including Fortinet firewalls, Ubiquiti networking, wireless networks, switches, VLANs, DNS, DHCP, and TCP/IP
Support server infrastructure, cloud services, virtualization, backup, disaster recovery, and infrastructure monitoring
Support ERP, WMS, PIM, manufacturing, and warehouse technologies, including barcode printers, handheld scanners, RF devices, and industrial workstations
Install, configure, troubleshoot, and maintain desktops, laptops, mobile devices, printers, conference room technology, and peripheral equipment, and concurrently provide technical support for office, warehouse, manufacturing, and remote users
Resolve hardware, software, networking, and business application issues while documenting work in the IT service management system
Maintain IT asset inventory, technical documentation, standards, and operational procedures
Participate in infrastructure upgrades, acquisitions, technology modernization, and process automation while ensuring compliance with IT security policies and best practices