Florence - IT Support Administrator
About The Position
This role is responsible for executing user onboarding and offboarding processes, provisioning and deprovisioning user accounts, assigning role-based access, performing password resets, and maintaining accurate access documentation. The IT Support Administrator will also serve as backup for ServiceNow queue administration and ordering administration, ensuring ticket routing and procurement documentation align with policy. Additionally, the role supports compliance and audit efforts, particularly concerning the FTC Safeguards Rule, and requires a strong understanding of basic cybersecurity principles and attention to detail.
Requirements
- 2+ years of IT support or identity management experience.
- Experience with Active Directory / Entra ID / Microsoft 365 administration.
- Familiarity with role-based access control (RBAC).
- Experience with ticketing systems (ServiceNow preferred).
- Strong documentation and attention to detail.
- Understanding of basic cybersecurity principles.
Nice To Haves
- Experience in regulated environments.
- Knowledge of FTC Safeguards Rule or similar frameworks.
- Experience with workflow-based ITSM platforms.
- CompTIA Security+ (or pursuing).
Responsibilities
- Execute user onboarding and offboarding processes.
- Provision and deprovision user accounts across systems.
- Assign role-based access in accordance with approved access matrices.
- Perform password resets and account unlocks.
- Maintain accurate access documentation.
- Ensure timely removal of access upon employee termination.
- Support periodic access reviews and audit evidence collection.
- Serve as backup ServiceNow queue administrator.
- Maintain workflow integrity within assigned queues.
- Ensure ticket routing aligns with documented governance rules.
- Support documentation and form configuration updates as directed.
- Serve as backup ordering administrator.
- Process approved hardware and software orders.
- Maintain asset tracking updates within ServiceNow.
- Ensure procurement documentation aligns with policy.
- Maintain documentation supporting FTC Safeguards Rule compliance.
- Assist in gathering audit evidence for internal and external reviews.
- Follow documented policies and procedures precisely.
- Escalate policy deviations or access concerns immediately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
