Florence - IT Support Administrator

Long-Lewis Career • Florence, AL

3d

About The Position

This role focuses on Identity & Access Management, ServiceNow Administration, Procurement & Administrative Support, and Compliance & Audit Support. The primary goal is to ensure accurate and timely identity provisioning, compliance with access policies, and maintaining auditable records while upholding least-privilege access principles and supporting governance workflow integrity.

Requirements

• 2+ years of IT support or identity management experience.
• Experience with Active Directory / Entra ID / Microsoft 365 administration.
• Familiarity with role-based access control (RBAC).
• Experience with ticketing systems (ServiceNow preferred).
• Strong documentation and attention to detail.
• Understanding of basic cybersecurity principles.

Nice To Haves

• Experience in regulated environments.
• Knowledge of FTC Safeguards Rule or similar frameworks.
• Experience with workflow-based ITSM platforms.
• CompTIA Security+ (or pursuing).

Responsibilities

• Execute user onboarding and offboarding processes.
• Provision and deprovision user accounts across systems.
• Assign role-based access in accordance with approved access matrices.
• Perform password resets and account unlocks.
• Maintain accurate access documentation.
• Ensure timely removal of access upon employee termination.
• Support periodic access reviews and audit evidence collection.
• Serve as backup ServiceNow queue administrator.
• Maintain workflow integrity within assigned queues.
• Ensure ticket routing aligns with documented governance rules.
• Support documentation and form configuration updates as directed.
• Serve as backup ordering administrator.
• Process approved hardware and software orders.
• Maintain asset tracking updates within ServiceNow.
• Ensure procurement documentation aligns with policy.
• Maintain documentation supporting FTC Safeguards Rule compliance.
• Assist in gathering audit evidence for internal and external reviews.
• Follow documented policies and procedures precisely.
• Escalate policy deviations or access concerns immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed