IT Support Administrator
Smart City Networks Career•Las Vegas, NV
•Onsite
About The Position
We’re seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users, maintaining our technology infrastructure, and ensuring smooth day-to-day operations. You’ll be the first line of support, solving problems independently and helping shape our IT processes.
Requirements
- Experience supporting technology in a business environment
- Strong communication and problem-solving skills
- Ability to work independently and exercise sound judgment
- Familiarity with remote management tools, inventory systems, and enterprise-level software
- Comfortable with on-call support and critical incident response
Responsibilities
- Provide responsive and knowledgeable support to internal users
- Troubleshoot hardware, software, and connectivity issues
- Install and maintain software applications
- Perform computer installations, upgrades, and repairs
- Manage inventory of devices including PCs, printers, phones, and mobile equipment
- Provide remote support for client computers and servers
- Maintain user and group access in Active Directory, Azure, Exchange, and networking gear
- Escalate complex issues and refine escalation processes
- Communicate technical information clearly across all levels of the company
- Respond to critical incidents and make independent decisions under pressure
- Restore system functionality and address security threats
- Stay prepared for emergencies and implement proactive measures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
