IT Support Administrator

STEMCELL Technologies•Vancouver, BC

4d•CA$58,100 - CA$78,500•Onsite

About The Position

STEMCELL is looking for an IT Support Administrator to join our team. You will be responsible for supporting end-user IT equipment and cloud-based apps and tools STEMCELL staff uses. This is a varied role, including support of cloud apps and services like Google Workspaces, common end-user IT equipment (Windows, Apple iOS), and a chance to gain hands-on experience with cloud-based tools & platforms like AWS, Intune/Kandji & Cisco Meraki. To be successful in this role you will need to possess a good understanding of common software and IT equipment, strong independent troubleshooting and task-management skills, and have a passion for delivering consistent customer service.

Requirements

Post Secondary Certificate or Diploma and/or required IT industry certifications
Strong organizational and time management skills accompanied by good judgment and problem-solving skills
Experience with Microsoft operating systems and deployment/support tools and Mobile Device Management Software
Experience supporting web and cloud-based IT systems and applications like Google Workspace or Office 365

Nice To Haves

Certifications in this field are an asset

Responsibilities

Triage and provide technical support for requests related to IT end-user equipment & tools
Deploy, upgrade, and replace IT equipment, including laptops, desktops and mobile devices
Support IT equipment lifecycle tasks, including repair, recommissioning, inventory updates and recycling
Conduct routine maintenance on shared IT services like AV equipment, printers and shared workstations
Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning