IT Supervisor

Community Interface Services•Vista, CA

11h•Onsite

About The Position

Join our dedicated team at Community Interface Services as a full-time IT/Systems Supervisor and unlock a rewarding opportunity based in our Vista office. We offer engaging and challenging work, professional development and career growth, competitive pay and benefits, and the opportunity to make a meaningful difference in your community. Our Mission Community Interface Services is a non-profit organization that has empowered people with intellectual and developmental disabilities since 1983. Our mission is to provide quality, individualized, community-based support and training in employment, community living, and financial management services.

Requirements

A bachelor's degree in computer or data science or related field, or an equivalent combination of education and experience as determined by Community Interface Services
Proven experience in leading successful technology or systems projects
Strong leadership, communication, problem solving, and decision-making skills
Experience leading and supervising others
Philosophy and values aligned with our mission
A California driver's license, motor vehicle insurance, a safe driving record, and a vehicle in safe working condition

Responsibilities

Conduct environmental scanning on new technology/systems and potential threats and advise on overall technology/systems strategy for the agency
Evaluate technologies and systems and make recommendations about overall value, considering benefits, costs, and alignment with Agency mission and goals
In partnership with the CIS leadership team, create an integrated IT/Systems strategy that supports the agency in accomplishing its mission
Ensure the Agency's IT and technology systems are functioning effectively and efficiently
Assign responsibilities and projects to internal IT/Systems staff and external partners as appropriate to ensure all needs are met and that there is sufficient cross-training and redundancy to mitigate against risks
Review systems, policies, and procedures and continuously seek new ways to improve the effectiveness and efficiency of IT/Systems operations
Develop continuity and disaster recovery plans
Ensure all procedures and access are thoroughly documented and that the IT manual is kept up to date
Establish, update, and enforce organization-wide cybersecurity policies, access controls, and incident response plans to safeguard sensitive data
Oversee the deployment and continuous monitoring of core security infrastructure, including firewalls, endpoint detection, multi-factor authentication (MFA), and patch management routines
Monitor adherence to relevant security policies and data privacy standards; coordinate annual risk assessments or penetration testing
Design and execute ongoing security awareness programs, phishing simulations, and onboarding training to build a strong culture of cyber hygiene across all departments
Serve as the primary internal point of contact for security events, leading initial triage, remediation efforts, post-incident reviews, and escalation with third-party incident response partners.
Direct user lifecycle management (provisioning, role-based access reviews, and offboarding) to maintain strict access limits across cloud platforms and internal databases
Assist in completing the annual cybersecurity insurance application and ensure compliance with industry and insurance requirements for security
Review all IT/Systems requests with the technology team and gain consensus on priorities before taking on new projects
For approved projects, oversee the development and implementation of project plans; monitor progress to ensure adherence to timeline and budgets
With input from team members, forecast needed hardware, software, and service purchases and submit annual budget requests
Negotiate costs with vendors to obtain the best possible pricing and oversee purchasing; approve day-to-day technology purchases by team members that are within approved budget amounts
Maintain all technology systems licenses/contracts
Communicate the agency's mission, vision, and values and promote diversity and cultural competency
Set clear expectations, monitor progress, and provide timely and effective feedback and recognition
Address performance challenges quickly and directly, taking follow-up action as needed (e.g., performance memos)
Help staff members solve problems and overcome barriers; provide effective training and coaching to help staff develop new knowledge and skills
Lead effective and engaging meetings and trainings, ensuring attendance and participation
Conduct career and performance conversations and performance reviews