IT Asset Supervisor

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

As an IT Asset Supervisor with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job Details Full-time 40-hour work weeks. Supports the Information Services Division. Salary is up to $75,000 based on education and experience.

Requirements

• Bachelor’s degree and 5+ years of relevant experience OR One year of experience for each year of education if no degree OR Associate’s degree and 7+ years of relevant experience OR High School Diploma or GED and 9+ years of relevant experience

Nice To Haves

• Demonstrated experience supervising or leading IT asset management staff or operational teams.
• Strong people leadership skills, including coaching, feedback, and performance management.
• Experience with ServiceNow ITAM and ITSM tools.
• Software and hardware asset management experience.
• Knowledge of ITIL processes and best practices.
• Strong communication, organization, and interpersonal skills.
• Ability to balance hands-on work with supervisory responsibilities.
• Relevant certifications such as ITILv3, CITAM, CSAM, or CHAMP.

Responsibilities

• Provide direct supervision to IT asset management staff, including work assignment, prioritization, and daily operational guidance.
• Coach, mentor, and develop team members to build technical skills, process knowledge, and professional growth.
• Monitor employee performance, provide regular feedback, and support performance management processes.
• Ensure adequate staffing coverage, workload balance, and timely completion of assigned tasks.
• Foster a collaborative, customer-focused, and accountable team culture.
• Support onboarding and training of new staff and cross-training within the team.
• Oversee day-to-day IT asset management activities, including software and hardware lifecycle tracking.
• Ensure consistent application of ITAM policies, procedures, and standards by team members.
• Review team work products for accuracy, completeness, and compliance.
• Identify operational risks, issues, or gaps and escalate or address them appropriately.
• Serve as the first point of escalation for IT asset-related issues or concerns.
• Work with IT leadership to support initiatives aimed at optimizing technology spend and improving asset utilization.
• Coordinate with cross-functional teams to support technology purchasing standards and asset governance.
• Act as a liaison between ITAM staff and internal customers to ensure clear communication and timely resolution of issues.
• Promote best practices and continuous improvement within the IT asset management function.
• Oversee the use and data integrity of the enterprise ITAM tool (ServiceNow).
• Coordinate enhancements, updates, and process improvements related to ITAM systems and workflows.
• Ensure timely and accurate reporting of asset metrics, compliance status, and operational performance.
• Support audits, contract compliance reviews, and reporting related to software licenses, warranties, and service agreements.
• Ensure staff and stakeholders understand ITAM standards, policies, and processes.
• Lead or coordinate training efforts to improve awareness and adoption of asset management practices.
• Perform other duties as assigned.

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager