IT Supervisor- Michigan State University
About The Position
This role will focus primarily on supporting the Point-of-Sale system but may stem to other technology systems as needed. This is an hourly, event-based role, with occasional non-event day support. Ensuring all systems are working properly and efficiently is critical to the success of our overall operations. We are looking for someone who has great attention to detail, knowledge and understanding of the role technology plays in our industry; who is obsessed with solving problems and thrives in a fast-paced environment; who is confident and comfortable speaking with leadership and who desires to learn quickly and grow their career.
Requirements
- Proven experience configuring, maintaining and supporting technology systems.
- Working knowledge of networking including firewalls, switching, and wireless technology
- Effective problem solver with strong attention to detail.
- High-energy, self-motivated, action oriented, positive and humble attitude, flexible, hard-working, high level of integrity.
Nice To Haves
- Hospitality industry experience, and experience with Point-of-Sale systems is a plus.
Responsibilities
- Ensure point of sale and other supporting systems are ready for each event
- Prioritize and respond to event day support calls
- Troubleshoot device connectivity and other issues
- Install, move or replace hardware as needed
- Assist in the implementation of system installations, upgrades, and maintenance
- Communicate issues and resolution progress to relevant location parties as needed
- Prioritize issues and escalate as necessary
- Document all technical issues with troubleshooting steps and status or resolution
- Provide an event recap after each event including issues and status
- Maintain inventory counts and status of all POS related technology systems
- Troubleshoots problems involving office equipment.
- Provide hardware support and troubleshooting for laptops, desktops, printers, and servers.
- Support and troubleshoot point of sale hardware including terminals, credit card devices, and tablets
- Assist with system installations, maintenance, and upgrades.
- Open and track support tickets with POS vendors as needed.
- Performs other duties as assigned.
Benefits
- Instapay (early access to your wages)
- high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
