Hourly Premium Position - Michigan State University

Compass Group•East Lansing, MI

1d•Onsite

About The Position

This position involves taking food and beverage orders and efficiently delivering items to dining room guests. The role requires prompt and warm greeting of guests, efficient order taking following established steps of service, and professional delivery of food while maintaining safe food handling and sanitation standards. The team member will also be responsible for demonstrating complete understanding of menu items and ingredients, advising guests on food and drink combinations, accommodating reasonable requests, and noting preferences. Knowledge of specialized diets and allergens is also important. Communication with back-of-the-house staff to ensure correct orders and special requests are met is key. The role demands exceptional communication skills, the ability to work well with others, and flexibility and patience when interacting with guests and staff. Responsibilities also include collecting tickets, following proper cash-handling procedures, promoting a clean and safe environment, and maintaining sensitivity and confidentiality regarding personal or medical information. Promptly addressing complaints or issues and relaying them to a supervisor is necessary. The team member will ensure the dining room is properly set up before and after service periods, keeping the area clean and neat while meeting sanitation standards. Operation of various equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells, and coffee machines, is required. Collaboration with staff from other departments for special events and functions is also part of the role, along with performing other assigned duties.

Requirements

Takes food and beverage orders
Efficiently delivers items to dining room guests
Follows established steps of service
Maintains safe food handling and sanitation standards
Demonstrates complete understanding of menu items and ingredients
Advises guests on appropriate combinations of food and drinks when requested
Accommodates reasonable requests and notes preferences
Demonstrates knowledge of specialized diets and allergens
Communicates directly with back-of-the-house staff
Exhibits exceptional communications skills
Demonstrates ability to get along well with others
Remains flexible and patient when communicating with guests and staff
Collects tickets
Follows proper cash-handling procedures
Promotes a clean, safe and neat environment for guests
Maintains a high level of sensitivity and confidentiality regarding personal or medical information
Promptly addresses complaints or issues
Ensures that the dining room is properly set up prior to and after the service period
Keeps area clean and neat while meeting established sanitation standards
Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines
Works with staff of other departments to perform job duties during special events and functions

Nice To Haves

Knowledge of specialized diets and allergens

Responsibilities

Promptly and warmly greet guests in the dining room; takes food and beverages in an efficient manner, following established steps of service.
Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Follows up periodically to assist with any additional needs or requests.
Demonstrates complete understanding of menu items and ingredients. Advises guests on appropriate combinations of food and drinks when requested; accommodates reasonable requests and notes preferences. As needed, demonstrates knowledge of specialized diets and allergens.
Communicates directly with back-of-the-house staff to ensure that orders are delivered correctly and special requests are accommodated.
Exhibits exceptional communications skills and demonstrates ability to get along well with others. Remains flexible and patient when communicating with guests and staff.
Collects tickets and follow proper cash-handling procedures.
Promotes a clean, safe and neat environment for guests.
Maintains a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
Promptly addresses complaints or issues; relays relevant information or complaints directly to supervisor.
Ensures that the dining room is properly set up prior to and after the service period; keeps area clean and neat while meeting established sanitation standards.
Operates a variety of equipment, including fire extinguishers, telephones, iced tea/soda machines, soup wells and coffee machines.
Works with staff of other departments to perform job duties during special events and functions.
Performs other duties as assigned.