IT Student Intern 2 - Anchorage (PCN 26IN2302)

State of Alaska • Anchorage, AK

6d • Onsite

About The Position

The Department of Family and Community Services’ Information Technology section is seeking a highly motivated, detail-oriented Student Intern 2 to join its Customer Service (IT/CS) unit. This student internship is a great career development position where you will learn what Information Technology (IT) looks like in the public sector. The primary duties are to create and update incident tickets, document customer issues and resolutions, acknowledge and track ticket assignments, remote into customer computers and extract basic desktop configuration information, prepare equipment for shipping, and support equipment set up and tear down. In addition to the primary duties, there will be ample opportunity to explore more advanced topics, with assistance from other IT staff, to gain additional knowledge, skills, and abilities.

Requirements

• Proof of enrollment in a recognized public, charter, vocational, correspondence, home, or private school program
• Academic good-standing equivalent to a cumulative grade-point average of 2.0, or higher
• Eligibility to receive a General Duties Work Permit from the Alaska Department of Labor & Workforce Development
• Academic level of participation equivalent to junior year of study, or greater, OR successful completion of training as a Student Intern 1 with the State of Alaska, OR six months of previous paid and/or volunteer work experience
• Uses computers, software applications, databases, and automated systems to accomplish work.
• Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
• Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
• Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience

Responsibilities

• Create and update incident tickets
• Document customer issues and resolutions
• Acknowledge and track ticket assignments
• Remote into customer computers and extract basic desktop configuration information
• Prepare equipment for shipping
• Support equipment set up and tear down

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree