IT Strategy and Operations Analyst
About The Position
The IT Strategy and Operations Analyst serves as a strategic partner to the Vice President of Information Technology and plays a critical role in driving operational excellence across the organization’s technology ecosystem. This position is responsible for creating visibility, structure, and accountability across technology initiatives while supporting process improvement, reporting, documentation, and cross-functional coordination. Acting as a central source of truth for technology operations, the analyst helps ensure that projects remain on track, risks are identified early, and technology investments support the company’s long-term growth objectives. This role is ideal for a highly analytical, organized, and proactive professional who enjoys solving complex business challenges, improving processes, and partnering with leaders across the organization.
Requirements
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
- Four or more years of experience in Business Analysis, IT Operations, Technology Operations, Project Coordination, or a related field
- Strong analytical, problem-solving, and critical-thinking skills
- Experience developing reports, dashboards, and performance metrics
- Proficiency with Microsoft 365, Excel, Power BI, process mapping tools, and documentation platforms
- Excellent written, verbal, and presentation communication skills
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- Experience supporting executive technology leadership
- Salesforce experience
- Experience with business process improvement initiatives
- Familiarity with Agile methodologies and enterprise technology environments
- Professional certifications such as CBAP, PMI-PBA, Agile, Scrum, or Lean Six Sigma
Responsibilities
- Maintaining visibility into technology initiatives, priorities, roadmaps, and operational activities
- Developing executive dashboards, KPIs, status reporting, and performance metrics
- Analyzing technology and operational data to support strategic decision-making
- Translating technical information into actionable business insights and recommendations
- Driving process improvement initiatives that increase efficiency, consistency, and scalability
- Developing and maintaining technology policies, procedures, workflows, and operational standards
- Supporting project planning, implementation tracking, and stakeholder communication across multiple initiatives
- Facilitating project reviews, action-item tracking, and cross-functional coordination
- Partnering with business departments to identify technology needs and support operational improvements
- Supporting reporting, requirements gathering, and process enhancements for Salesforce, Power BI, and other core business systems
- Developing and maintaining process documentation, knowledge bases, architecture diagrams, and decision logs
- Monitoring technology risks, dependencies, and operational concerns while supporting business continuity efforts
- Assisting with vendor evaluations, technology assessments, and implementation activities
Benefits
- Paid Time Off and Holidays
- Medical, Dental and Vision
- Life Insurance
- Short- and Long-Term Disability
- Critical Illness, Accident and Hospital Indemnity Insurance
- Flexible and Commuter Spending Accounts
- Lifestyle Spending Account
- Employee Assistance Program
- Wellness Program
- Special Employee Pricing on Mobile Lines
- Access to Discounted Travel Services
- 401k with match
- On-site Gym
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
