IT Statewide Manager 3 (Finance Manager)

State of Louisiana•Baton Rouge, LA

About The Position

The Division of Administration’s Office of Technology Services (OTS) has a vacancy in its Operations Section. The role is assigned pay grade TS-317 and is part of the Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. OTS aims to provide innovative, effective, and reliable technology solutions for Executive Branch departments and improve the State’s return on technology investment through sound decision-making, problem-solving, successful projects, and a skilled professional workforce. The position directs, plans, organizes, trains, and controls IT services work, coordinating assignments and directing subordinate staff. It plans and oversees implementation, evaluates results, and reports to the FDM IT Director 1. The role serves as Product Owner and Super Administrator of the OTS Connect Billing Portal and as Lead Architect for technology design and review within the Business Section. It also manages cost allocation, billing, financial analysis, budget forecasts, service rates, performance measurement, policy compliance, and operational staff. The position works with OTS sections, customer agencies, technical product managers, auditors, budget officials, and other stakeholders.

Requirements

Meet one of the stated minimum qualification alternatives: seven years of experience in information technology or administrative services; or six years of full-time work experience in any field plus five years of experience in information technology or administrative services; or an associate’s degree in information technology plus five years of relevant experience; or a bachelor’s degree plus five years of relevant experience; or a bachelor’s degree with 24 semester hours in information technology, computer science, engineering, mathematics, or business analytics plus four years of relevant experience; or a master’s degree plus four years of relevant experience.
Every 30 semester hours earned from an accredited college or university may substitute for one year of the six years of full-time work experience in any field, up to 120 semester hours and a maximum of four years of substitution.
An approved-area certification may substitute for education and/or experience requirements at hire or promotion if the appointment is made from a Certificate of Eligibles.
Provide relevant, detailed experience and education information in the electronic application; resumes are not accepted in lieu of completed education and experience sections.

Responsibilities

Administer the OTS Connect Billing Portal as Product Owner and Super Administrator, overseeing implementation, administration, user access, security permissions, and role assignments.
Provide tier-one technical support for complex portal issues in coordination with developers and tier-two support teams.
Lead customer focus groups to gather feedback, improve the user experience, and identify future enhancements.
Lead architecture design, implementation, and review for new and existing technologies within the Business Section.
Coordinate with OTS Information Security Services and other OTS sections to ensure compliance with state and federal security policies and guidelines.
Serve as the final escalation point for highly complex technical issues and ensure technology policies and procedures are implemented and maintained.
Develop, maintain, and analyze cost allocation models used to distribute agency costs across OTS service lines and support rate development.
Maintain OTS financial structures, including cost codes, personnel cost allocations, and revenue and expenditure projections.
Conduct cash flow analyses; monitor expenditure and revenue patterns; manage outstanding receivables; and review and approve expenditure corrections to support accurate cost allocation and timely LaGov entries.
Lead development of OTS revenue and expenditure forecasts and coordinate with the Office of Planning and Budget and agency budget directors on IT service demand and funding requirements for statewide budget adjustments.
Oversee fiscal analyses of statewide IT operations, evaluate complex IT budget requirements and cost-recovery methods, and conduct cost-benefit analyses for IT investments.
Provide management recommendations about fiscal operations and prepare the annual OTS Technology Cost Allocation Report for submission to OSRAP.
Collaborate with technical product managers, state and federal auditors, customers, and counterparts in other states to establish service rates.
Ensure compliance with state and federal cost-allocation, cost-recovery, and financial-reporting requirements.
Coordinate with staff and customer entities to resolve billing issues and maintain accurate customer billings.
Track, monitor, and report service delivery performance using benchmarking, balanced scorecard analysis, and service-level agreement monitoring.
Develop data products to evaluate whether IT initiatives improve service quality and operational efficiency.
Direct and monitor staff activities, prioritize assignments, ensure timely and efficient work, and coordinate special projects.
Recommend policy and procedural changes to management to improve operational performance.
Evaluate the potential impact of legislation, rules, regulations, and policies on complex IT systems with statewide implications.
Perform other assigned duties, special projects, analyses, studies, and planning activities.