IT Staff Specialist

State of Maryland•Anne Arundel, MD

12d•Hybrid

About The Position

The IT Technical Support Specialist provides technical assistance and operational support for the Department of Social and Economic Mobility's technology systems, applications, and users. This position plays a critical role in supporting workforce development, grant administration, case management, and community service programs by ensuring system functionality, data integrity, and compliance with program requirements. The specialist supports the B2G platform and related technologies, assists users with technical issues, and helps maintain accurate and reliable system data.

Requirements

Five years of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers.
Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science, or other information technology-related field to include course work in systems analysis and applications programming using generally accepted computer programming languages for four years of the required experience.
Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and one year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for four years of the required experience.
Candidates may substitute experience operating computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages on a year-for-year basis for a high school education.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, or other information technology related field to include course work in systems analysis and application programming using generally accepted computer programming languages or in operating systems and data communications technology and one year experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining or modifying operating systems for computer for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Responsibilities

Provide first- and second-level technical support for department staff, program users, and stakeholders.
Support the daily operation, maintenance, and troubleshooting of the B2G platform and related applications.
Monitor system performance and identify, document, and escalate technical issues as needed.
Compile ad hoc reports and assist with data analysis to support program operations and management decisions.
Perform database maintenance, including data entry validation, data cleansing, and record updates to ensure accuracy and integrity.
Conduct quality assurance reviews of application data and system processes to identify discrepancies and recommend corrective actions.
Maintain user accounts, permissions, and access controls in accordance with security policies.
Document technical issues, resolutions, and support procedures within the department's ticketing and knowledge management systems.

Benefits

Subsidized health benefits coverage for themselves and their dependents (75% State subsidized, 25% employee paid).
Option to enroll in dental coverage.
Option to enroll in accidental death and dismemberment insurance.
Option to enroll in life insurance.
Leave granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
Flexible work schedules.
Telework/hybrid work options.
Opportunities for career growth, training, and advancement.
Comprehensive health and retirement benefits.
Generous leave.
Parental leave.
Access to additional employee programs.
Ample free parking.