IT Specialist (Full-Time) | InterContinental Miami Downtown

IHG•Miami, FL

9d•Onsite

About The Position

As IT Co-ordinator, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. This role is a Full-Time position.

Requirements

Diploma or Vocational Certificate in Computer Science or IT or related field.
1 year of related experience or with computer set-up and troubleshooting.
Working knowledge of networks and operating systems and databases.
Strong analytical and problem-solving skills.
Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
Great communication skills.
A team player, proactive, responsible, hardworking and able to work under pressure.

Responsibilities

Manage and monitor all computer hardware, ensuring systems are installed properly and working efficiently as the primary contact for servicing computer hardware.
Stay up-to-date with all approved systems and technology, including Computer Hardware systems and devices (PC LAN technology), Software operating and utility systems, Front Office and Accounts Receivable Property Management Systems, Interfaces to and from Front Office Property Management Systems and other Systems, Back Office Accounting Systems, PC and LAN based Office Automation products, Internal and External Electronic Mail / Facsimile / Scanner software and communication tools, Point of Sale Systems, Guest and Administration Voicemail, Call Accounting, Cabling, Hub / Switch Management Systems.
Assist and Support Electronic Door Locking Computer System.
Implement and maintain Computer Virus protection.
Ensure Hotel IT Security and Firewalls are in place.
Maintain an up-to-date list of all computer hardware and software at the hotel.
Monitor system performance and maintain a logbook of performance.
Understand all standards and customized features and functions of the Hotel front office system.
Ensure that all computer media saves and back-ups are completed, documented, and stored per specifications.
Maintain uncompromising data and physical security standards.
Control security for the computer room, ensuring fire protection, temperature control, and power requirements meet security specifications.
Administer all user IDs, passwords, and sensitive system utilities, securing critical resources and libraries under the supervision of the IT Manager/Leader.
Maintain technical and user documentation, systems reports, newsletters, and announcements in a neat, orderly, and secure fashion.
Follow up on outstanding points from the latest IT audit of the hotel under the supervision of the IT Manager/Leader.
Notify department heads on current computer-related issues, new releases, MIS trends, viruses, etc.
Perform other ad-hoc duties as required.