Group Sales Coordinator-InterContinental Los Angeles Downtown

IHG•Los Angeles, CA

2d•$28 - $31•Onsite

About The Position

This role is for a Group Sales Coordinator at the InterContinental Los Angeles Downtown. The hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown’s historic, entertainment, financial, arts, and sports districts. The hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area. IHG is looking for individuals who apply care and passion to their jobs and put guests at the heart of everything they do. As part of the InterContinental® brand, the hotel embraces a passion for luxury travel and aims to create warm and sophisticated experiences.

Requirements

High School diploma or equivalent.
1 year experience in a sales/catering office or related field.
Must speak fluent English.
Frequently standing up and moving about the facility.
Type at least 50 wpm.
Proficient PC computer skills.
Carrying or lifting items weighing up to 25 pounds.
Communicating with customers, employees, and third parties.
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment.
Communication skills are utilized a significant amount of time when interacting with clients and guests.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.

Nice To Haves

Some College preferred.

Responsibilities

Coordinate services for clients and in-house guests.
Provide administrative and sales support for the department.
Respond to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements.
Regularly follow up with clients and maintain accurate and updated information.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
Resolve requests and/or complaints to the satisfaction of the guest.
Inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
Perform administrative duties such as typing proposals, letters, and contracts.
Collect data, update databases, and complete departmental monthly reports.
Coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate.
Regularly follow up to ensure set-up requirements meet client needs.
Perform other duties as assigned, including guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, and handling of mail and faxes.